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Leading Design-Build Contractors Power Design Inc achieve 4 star Certification
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Service Desk Manager Training with Global Head of Service Desk, Fitch Ratings
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11.03.25
Members only 
Bridge the Gap: How to Improve Collaboration Between IT Support Levels
Enhancing collaboration among IT support levels is crucial for improving service delivery and boosting customer satisfaction. But there are some...
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11.03.25
How to Empower Customer Service with GigCX
Customer experience and satisfaction are critical to the success of any business. With up to 12 positive experiences needed to make up for a single...
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10.03.25
Using Human-Centric Experience Data for Better Decision-making
Employee productivity is now a top priority for organisations of all sizes and across industries. From an IT service delivery and support perspective, IT...
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Virtual
From Toil to Triumph: How AI is Transforming Support
This webinar explores how AI is transforming IT Service Management. Discover the balance between AI-driven efficiencies to deliver the right service, while improving outcomes for all.
In-Person
From £275
SDI Conference: Spark 25
Get ready to ignite your passion, elevate your skills, and illuminate the path to success at the SDI Spark Conference! It is time to be energised, empowered, and equipped with a treasure trove of...
Virtual
The Service Management Advantage: Elevate Your IT Team’s Impact – Optimise ITSM to Deliver Outstanding Service & Business Value
Join The Service Management Advantage-Elevate Your IT Team’s Impact webinar, drawing on insights from the Harvard Business Review report “The Service Management Advantage.”
Virtual
Unlocking the Digital Magic: Transforming Service Desks into Superstars!
Join us for a lively and engaging virtual event where we’ll explore the enchanting world of digital transformation in service desks! This is a celebration of innovation and creativity.
Tried And Tested By Brands Globally
Inspiring Service Desk & Support Teams Around The World To Be Brilliant
The Service Desk Institute (SDI) has been connecting service desk professionals across the world since 1988 and is the leading global community for everyone working in the service desk industry. Our mission is to inspire service desks and support teams to be brilliant.
About SDI
SDI Membership
Register for Free SDI Membership today, and become a part of a global ITSM community. By becoming a Free ‘Community’ member you can unlock benefits tailored to your professional growth. Access the SDI membership portal today and upgrade to a Premium Membership at any time to unlock even more exclusive and valuable content.
Joining SDI Premium Membership gives you access to our online global portal filled with exclusive content, industry insights, and networking opportunities. Join today and connect with a thriving community of IT and service desk professionals dedicated to service excellence, continual improvement and growth of our brilliant sector.
Training And Development
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Virtual
Wellbeing Level 1: Taking Care of Yourself
Virtual
ITIL®4 Foundation Course
Virtual
ITIL®4 Foundation Course
Service Improvement Starts Here...
We offer a complete range of practical SDI Support Services tailored to your unique service offering. Our combination of industry best practice knowledge, along with over 35 years experience and passion for ITSM, allows us to add value and create tangible results for service desk and support teams across the globe.
Service Improvement