My client is a world-renowned professional body for the Service Desk and IT Support industry and is looking for an experienced candidate to join their internal consultancy team whose reputation has been built on engagement, innovation and a passion for excellence at the forefront of the ITSM arena.
If you are looking to work in an environment that values curiosity, creativity, and a passion for excellence then this is the place to do it. You will have the opportunity to grow professionally, build brilliant friendships, and create unforgettable experiences for clients and colleagues alike.
If you are an experienced Service Management professional who has some Consultancy experience, along with a passion for shaping the future of best practice service delivery and IT support, then this could be the ideal role for you. It is a rare opportunity to transition into an environment where your innovative ideas and consultative expertise could redefine the future of consultancy services and industry standards. A demonstrable background in IT Service Management is an absolute must for this role, as your experience in this industry will be vital to your continued success.
As the Head of Consultancy Services, you will join the Value & Innovation Team, directly reporting to the Chief Delivery Officer, and play a crucial role in spearheading the growth and evolution of the Consultancy and Auditing Services team.
This PERMANENT role is home-based and fully REMOTE (based in the UK) with client site visits, as required.
What You Will Do:
- Strategic Leadership: Develop and execute a robust consultancy services strategy that sets industry benchmarks and supports the organisation’s vision.
- Service Delivery: Lead the delivery of Service Desk Certification (SDC) Audits and innovate the service methodologies to enhance quality and efficiency.
- Product Development: Collaborate with the internal tool design team and top executives to integrate AI technologies, refining our product portfolio.
- Revenue Growth: Identify and develop additional revenue streams through consultancy and training services.
- Community Engagement: Represent the organisation at high-profile conferences, host engaging webinars, and lead virtual events that spotlight the industry leadership.
- Team Collaboration: Foster a supportive environment aligned with the corporate values encouraging care, commitment, continual improvement, and respect among the team.
Core Responsibilities:
- Deliver Consultancy or Auditing services to a global community.
- Manage and enhance the Body of Knowledge related to Service Desk Certification.
- Regularly interact with the senior leadership team to align with the organisation’s strategic goals.
- Ensure all consultancy services meet high standards and consistently deliver brilliant digital or human experiences.
- Drive conversations with clients to tailor bespoke consultancy or training solutions.
What We Require:
- Consultancy Experience: You must have had at least 3 years of consultancy experience
- Education & Certification: Degree level education with ITIL® 4 Foundation.
- Experience: At least 5 years in ITSM-related consultancy services, with a proven track record in leadership roles within the ITSM industry.
- Skills: Exceptional leadership, strategic thinking, and the ability to drive innovation in consultancy practices.
- Knowledge & Understanding: Of best practice standards and audit programmes.
To find out more about this position, please contact Keith Wilkins at [email protected].
Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance.
Applicants must be eligible to live and work in the UK to apply for this role.
SDI-R is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender identity, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief or marriage and civil partnerships.
