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Beyond the Service Desk
Just think what if your company’s employees could easily get answers to all their IT, Facilities, HR, and other service questions in one place? Without having to search for the right channel or person? Today it’s vital that corporate service teams join forces to streamline support across your business, solving problems faster, communicating better, and offering more value to your employees.
View the latest content from UNITY21 on-demand now as our thought-leading guest speakers discuss the importance of converging technology, process, people, and practices and the rise of Enterprise Service Management in the workplace of the future.
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Programme
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Welcome with David Wright, Chief Value & Innovation Officer, SDI
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Weston J Morris, Director Global Strategy, Unisys
Jen Starkey, Mobile & Device Global Services Director, Unilever
Michael Trott, Manager Application Support Enterprise Technology, Vic Roads
Exploring XLA Plus – OCM, SIAM, HR, CX:
Unifying For A Better Experience
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Jen Starkey, Mobile & Device Global Services Director, Unilever
Michael Trott, Manager Application Support Enterprise Technology, Vic Roads
Exploring XLA Plus – OCM, SIAM, HR, CX:
Unifying For A Better Experience
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Aditya Khurana, IT Director, Reckitt
Transforming IT Service Experience
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Transforming IT Service Experience
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Matthew Twigger, Information Technology Business Partner, DLA Piper
How To Deliver Great Employee Experiences In Global Law Services
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How To Deliver Great Employee Experiences In Global Law Services
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Gareth Davies, Head of IT and Infrastructure, UNiDAYS
Bringing Together 49 Agents and 6 Departments With A Single Service Management Solution
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Bringing Together 49 Agents and 6 Departments With A Single Service Management Solution
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Ian Aitchison, Co-Founder, Enterprise Digital Podcast & VP Product Management, Nexthink
What Does the E in ESM Stand For?
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What Does the E in ESM Stand For?
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David Bullivant, Business Consultancy Manager, Sunrise
Service Management For The ‘New Normal’
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Service Management For The ‘New Normal’
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Sam Ellis, Global Director for Employee Experience, Atos
Employee Experience of HR - Where real impact can be made
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Employee Experience of HR - Where real impact can be made
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Max Cheprasov, Chief Automation Officer
Keynote: Bots Are Eating The World
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Keynote: Bots Are Eating The World
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Doug Tedder, Principal, Tedder Consulting
Why ITSM Can’t Be Your ESM Approach
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Why ITSM Can’t Be Your ESM Approach
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David Rose, Service Management Consultant, TOPdesk
How Can We End Silo Working & Create Organisational Synergy?
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How Can We End Silo Working & Create Organisational Synergy?
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How Business Processes and non-IT Services Must Change For a Post-COVID Workforce
Panel discussion: David Wright hosts experts from Devoteam, ServiceNow and Atos to discuss the changing expectations of today's workforce
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Panel discussion: David Wright hosts experts from Devoteam, ServiceNow and Atos to discuss the changing expectations of today's workforce
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Melanie Lougee, Head of Employee Workflow Strategy, ServiceNow
Closing Keynote: Predicting and Preparing for the Future of Workplace Experiences
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Closing Keynote: Predicting and Preparing for the Future of Workplace Experiences
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