The University of Portsmouth Achieve 3 Star Customer Led Certification
Posted on Tuesday 11 June 2024.
Leeds Beckett University Retain Impressive Service Desk Certification Achievement
Posted on Monday 21 November 2022.
Leeds Beckett University is a modern, professional-based university with a dedicated, diverse community. LBU work closely with employers and partners to help graduates become ready for work, ready for life and ready to seize all the opportunities that lie ahead. The IT Service Desk consists of 8 analysts, 2 student placements, 2 team leaders and
“Very Proud”: Durham University Win Donation For Local Foodbank
Posted on Wednesday 10 April 2019.
Service Desk Manager Wins £250 For Local Foodbank In Survey Prize Draw Andy Scott, Service Desk Manager at Durham University, was the lucky winner to be drawn from over 130 entrants who completed SDI’s ‘View From The Frontline’ survey during March 2019. Andy’s prize offered him the opportunity to nominate a charity of his choice
Findings From A View from the Frontline: University Edition
Posted on Wednesday 17 January 2018.
by Scarlett Bayes, Industry Analyst, SDI Following the latest iteration of ‘A View From The Frontline’ published in 2017, SDI and UCISA wanted to take a closer look at the Higher Education industry, and note how it compares to the wider service desk industry. Within the scope of Higher Education, this report takes an in-depth