Achieving Process Consistency for Effective IT Support
Posted on Thursday 2 May 2024.
KPIs or OKRs or The Biggest Mistake A Leader Can Make
Posted on Thursday 20 April 2023.
This is another part of my Confession of a CIO series. This is the part where we talk about well-known KPIs. And this is where I went wrong for a good portion of my career as either a leader up to CIO or as a Principle Consultant. A friend and mentor, Dr. Cherry Vu, shared
The Essence of Enterprise Service Management (a snippet)….
Posted on Wednesday 11 August 2021.
By Lana Yakimoff, Principal Consultant, ITSM Consulting Services Pty Ltd. Service Management has been around for many years, most of us work within the ITSM industry delivering value and some form of service. Looking back over the years IT has evolved; from ad-hoc 80’s IT shop, to adopting ITIL Framework originating from the UK Government and
Reconnect with Service: Part 1 of 2
Posted on Wednesday 5 September 2018.
By David Wright, Chief Value and Innovation Officer, Service Desk Institute Reconnect with Service: Part 1 of 2 At SDI, we’re very lucky to be able to support our community all over the world, face to face. During one such engagement recently, I found myself fiddling with an in-flight entertainment system to try and find