An Unused Knowledge Base is Money Left Behind
Posted on Friday 9 July 2021.
By Aprill Allen, Founder and Managing Director, Knowledge Bird It is surprisingly common for small teams to use a customer service platform and have no idea that there is a knowledge base attached. I see this with several of the customers that I work with – business owners and customer service team leaders get into
What do rugby, Certification, daffodils and SDI have in common?
Posted on Friday 6 December 2019.
…Wales ! A growing number of organisations across Wales are developing, updating and improving their IT service offering through Service Desk Certification (SDC). There are currently a large number of organisations based in Wales enhancing their service delivery through the SDC programme. Suggesting this small but mighty part of the world truly recognises the benefits of
Reduce time spent firefighting with Proactive Problem Management
Posted on Monday 28 January 2019.
Problem management is an ITSM process which aims to minimize the adverse impact of incidents and problems to the business caused by errors within the IT infrastructure, to prevent the recurrence of incidents related to these errors, and establish the root cause of incidents and initiate actions to improve or correct the situation. Generally speaking, the
And The Winners Are…
Posted on Thursday 14 December 2017.
Find below the winners of our SDI18 #12DaysOfChristmas Social Competition Day 1: Winner: Sarah Blakebrough Day 2: Winner: Leigh Batten Day 3: Winner: Michael Thresher Day 4: Winner: Antonia Jones Day 5: Winner: Rhianne Poole Day 6: Winner: Matthew Lynch Day 7: Winner: Wayne Winterbottom Day 8: Winner: Sean Walsh Day 9: Winner: Sally Bogg
Have You Heard The One About Identity Theft?
Posted on Wednesday 13 December 2017.
Comedian, BAFTA Shortlisted Director & Author Talks Identity Theft We’re excited to announce comedian Bennett Arron as a keynote speaker at SDI18! In recent years, we have seen AI and machine learning emerge. Considering these new technological advancements, how do you see identity theft evolving in the next five years? ”Sadly I think the scale of the crime
How to Build an Effective IT Service Desk
Posted on Thursday 14 September 2017.
Written by Alan Conduct, Head of Support Services at UKN Group Building an effective IT service desk is not easy. With technology evolving so quickly, with companies reliant on a complex mix of hardware, software, cloud-solutions, broadband, telephony and legacy systems, you need an IT help desk that can provide support and proactively grow the business. An