Rapidly Changing Technology or Low Digital Literacy?
Posted on Tuesday 30 August 2022.
New technologies are emerging daily, and with each innovation, there is a need (and pressure) to acquire new digital skills quickly. But do you know how much knowledge you, as someone who provides service support, or your organisation’s end-users, should have today? And how much knowledge would you like your end-users to have? Not easy
Re-Framing the Service Desk
Posted on Friday 10 August 2018.
by Rob Beswick, Head of Membership, SDI This blog is probably not aimed at you, and when I say you, I mean a service desk professional who is possibly a member of SDI. This blog is aimed at a specific few in other areas of the business; they may not usually venture here, but