Why Should Proactive Customer Service Be a Part of Your Strategy? [Infographic]

The increasing adaptation of Artificial Intelligence (AI) is revolutionising how organisations interact with their customers. But there’s one question lingering on everyone’s minds. Can AI truly replace human agents in customer support?

As we wrap up an incredible year of valuable insights, training courses, and events for IT professionals like you, we’ve compiled a collection of resources specifically designed to support your professional growth and development – our finest resources!

Whether you’re a tech expert, service desk guru, or business analyst, we have your back.

Customer experience and satisfaction are critical to the success of any business. With up to 12 positive experiences needed to make up for a single negative one, it’s clear that exceptional customer service is a must. However, the way we approach customer service has evolved. In today’s fast-paced world, organisations must adapt to emerging trends