AI in ITSM: 62% of Respondents Find AI Integration Challenging
Posted on Wednesday 17 July 2024.
AI in Customer Service: Can AI Replace Customer Support Agents?
Posted on Thursday 25 January 2024.
The increasing adaptation of Artificial Intelligence (AI) is revolutionising how organisations interact with their customers. But there’s one question lingering on everyone’s minds. Can AI truly replace human agents in customer support?
