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H! My name is Josh Nelson, I've been working in IT for 20+ years in both private and public sector and I am thrilled to have the opportunity to meet you at Spark 23 in October and share my wealth of experience and best practices to help transform your Service Desk operations.
🎖️ I started off serving in the United States Marine Corps as Information Systems Chief for 2nd Tank Battalion.
💼 I have held positions at Nielsen, Pasco County Schools and Power Design.
🎓I have my Doctorate in Business Administration with and emphasis in Information Systems and Enterprise Resource Management.
📙 I am a best-selling author of Leadership Distilled: Serving with Purpose: Nelson, Dr. Joshua R
📝 I have been published in a national publication School Nutrition Association : December 2015
🧡 Leadership is my passion, Business is my education and IT is my profession.
Fun Facts
🧰 I enjoy working with my hands such as carpentry, stained glass, etc.
🕴️ I have been serial entrepreneur with 3 for profit entities (Nelson Computer Services [Computer Repair], Well Fed [Leadership Development], and Experience Leadership [XM Development, Training and Software]) and 1 nonprofit where I currently serve as the President of the Board for the local HDI chapter.
👪 I have 6 kids in a blended family.
🥾 I enjoy hiking immensely and have hiked almost all of the Appalachian Trail in Georgia and in parts of North Carolina.
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My Favourite Quotes
“Whether you think you can or you can’t, you’re right.” ― Henry Ford
“You miss 100% of the shots you don’t take.” ― Micheal Scott
“A goal without a plan is just a wish.” ― Larry Elder
My Topic
Focusing on the Frontline to Improve the Bottom Line
October 31 | 13:55 – 14:25 (Breakout Session)
Learn how focusing on the agent experience (EX) allowed Power Design Inc to move from an uncertifiable service management team at their initial SDC assessment to nearly achieving 4 stars in their certification audit only 10 months later.
Key takeaways
- How to collaborate for support and buy in
- How clarity increases efficiency and results
- How transparency allows for growth of your team’s value within the business