SDI & Metricnet
Metricnet Form
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Reveal Your Service Desk's True Performance
SDI & MetricNet reveal the performance of your KPIs with a Peer Group Benchmark.
SDI has joined forces with MetricNet to offer a benchmarking solution for virtually every service desk organisation. This unique customised benchmarking service enables you to:
- discover exactly how your service measures up to others
- where you should focus your improvement plans to make the most difference to your organisation
The unique SDI/MetricNet Benchmarks compare your service desk performance to a ‘peer group’ of carefully selected or similar organisations to your own.
Each benchmark is fully customised to your service desk to ensure it meets your exact needs. Your matched ‘peer group’ data will be selected from our extensive database of service desks and is based upon your scope, scale, complexity and geography.
MetricNet is the leading source of benchmarks, scorecards, and performance metrics for corporate managers worldwide. Their over-arching goal is to make metrics accessible; to make them part of the DNA of every IT organisation they work with, so that they can be leveraged and exploited to optimise business results.
SDI members are eligible for a 10% discount on the Peer Group Benchmark. Give us a call on 01689 889100 or email [email protected] to find out more.
Globall service desk benchmarking database
Expertly customised for your service desk
10% discount for SDI Premium Members
Identify key improvements fast
What You Will Get
Your bespoke Peer Group Benchmark will give you:
- A benchmark of the most common key performance indicators in the service desk industry
- A summary of your own service desk’s quartile performance for each KPI
- Your service desk’s position on a two-dimensional Efficiency vs. Effectiveness Matrix, plotted against the other service desks in the benchmark
- Key findings that are specific to your organisation’s service desk
- Recommended strategies for improved performance for your service desk
As part of the service you will also receive:
- A virtual kick-off meeting with MetricNet’s benchmarking expert Jeff Rumburg Telephone interviews with key service desk personnel
- A webcast presentation of results
What Our Community Says About Us
Our interactions with SDI have been brilliant. The people have been incredibly supportive and helpful and the content we have been exposed to has been invaluable in our continued growth, expansion and improvement.
JOSHUA NELSON Power Design Inc
Many thanks for the boost of confidence this SDI training has given me and for all the helpful tips and information. It was really refreshing to be guided by someone who has a clear passion in delivering great service and who also has lots of experience in helping others to do so. SDM Training Course.
DAN UPTON Plymouth University
Being a member of SDI has provided us the tools to improve our service, raise our profile, demonstrate our value and connect the IT Service Desk to work closer to the rest of IT and the University. Our customers have witnessed improved response times, communications, customer engagement and, ultimately, improved customer satisfaction.
ANTONIA JONES University of Leeds
We now have a clear direction and strategy for continual improvement
ANNA LISTER RPMI
The resources and community available are invaluable. These contributed to us achieving a same day resolution monthly average of over 70% and seeing a drop in incidents of over 34.71%
ROBERT LONGDEN Central Technology
The course itself was very informative – I am now able to be better in my role and deal with customers far more efficiently. I loved the course, and the material and trainer were amazing. SDA Training Course.
DEBRA HELEN SMITH NHS Ayrshire & Arran
We were keen to join the community that promotes best practice standards, allowing us to improve both individually and as a team, whilst consistently developing the service we provide to our clients.
BECKY PATTERSON Tikit (One Advanced)
Talk To Us!
Join a network of thousands of IT Service Management (ITSM) professionals who look to SDI to guide, support and inspire their service management teams. Reach out and take the first step toward transforming your service today—your journey to excellence starts here!
Let us know what challenges you’re facing, or any specific questions you have about SDI products and services, we can’t wait to help!
We look forward to speaking with you.
