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The AI Revolution in ITSM: A Mega-Trend You Can’t Ignore!

22/10/24 By SysAid

Future-Proof Your IT Strategy and Improve Your Tactics to Achieve Your Business Goals.

This research-based report from SysAid helps you navigate the impact of Gen AI on IT strategies and explores the mega trends keeping IT leaders up at night.

With insights from decision-makers across a range of industries, this report reveals the current and anticipated priorities for AI within ITSM, including transforming employee experience via next-level self-service.

AI Self-Service is Your Secret Weapon for an Incredible Employee Experience

IT teams are increasingly turning to AI to empower employees and streamline the delivery of IT services. Almost 28% of respondents aim to improve employee experience through increased self-service for issue resolution.

Want to know all the latest mega trends in ITSM? Check out the report

 

The AI Revolution - Mega Trends Report