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SDI Awards 2025

31/03/25 By Ruth
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A Night to Remember – Thank You!

What an unforgettable celebration of service excellence! The SDI Awards 24-25 brought together the brightest minds and most dedicated teams in IT service management for a night of recognition, connection, and well-deserved celebration. From inspiring finalists to victorious winners, the evening was filled with cheers, heartfelt moments, and dancing long into the night.

To everyone who entered, judged, sponsored, supported, or simply showed up to celebrate – thank you. Your commitment to raising the bar in service and support is what makes this community so powerful.

Now, without further ado, we’re proud to reveal this year’s outstanding winners and finalists…

MSP Service Desk of The Year

2025 Winner

Wanstor

2025 Finalists

PowerDesign Inc.

Railpen

Unisys

Service Desk of the Year (Small – Medium Team)

2025 Winners

Moto Foundation

Service Desk of the Year (Large Team)

2025 Winners

BDO UK

2025 Finalists (Small – Medium Team)

DVLA

Mid Mersey Digital Alliance

Pilgrims

 

Large Team

Capgemini

Serco

Unisys

Best Service Desk CX

2025 Winner

Wanstor

2025 Finalists

PowerDesign Inc.

Railpen

Unisys

Service Transformation of The Year

2025 Winners

Rethink Mental Illness

2025 Finalists

Discovery

Serco

Wipro

Service Desk Team Leader of The Year

2025 Winners

Gayathri Satyadev – Clifford Chance

2025 Finalists

Laura Drury – Evolve B G Limited

Maxine Recina – Serco

Anita Geisberger – Unisys

Service Desk Analyst of The Year

2025 Winners

Tauya Macheka – London Business School

2025 Finalists

Kaja Biazik – Capgemini 

Haider Lazim – Moto Hospitality

Ayman Gachour – Unisys 

As the celebrations wind down, what remains is the incredible impact each finalist and winner has made across the ITSM landscape. These awards don’t just recognise great service – they highlight the innovation, leadership, and collaboration driving our industry forward.

A special congratulations once again to this year’s Distinguished Industry Contributors – individuals whose thought leadership and influence continue to shape the future of service management.

If you’ve been inspired by the stories, achievements, and spirit of the SDI Awards 2025, we’d love to hear from you. Whether you’re considering submitting an entry, becoming a sponsor, or simply want to be part of the celebration, you can register your interest for next year’s awards here.

Here’s to another year of excellence, impact, and innovation in service management. See you in 2026!