Back to Resources

This year’s SDI Awards night was nothing short of magical as we celebrated our industry’s brilliant service desk and support teams. At SDI, we believe that true progress is built by those who go the extra mile, share their knowledge, and inspire others to grow and thrive.

That’s why we introduced a brand-new award this year to honour the incredible individuals as well.

The SDI Distinguished Industry Contributors Award is a special way to honour the industry thought leaders, innovators, and changemakers who are shaping the future of IT service management.

These individuals have dedicated their time and energy to making a difference, not just to SDI, but to the entire ITSM community. Their passion, ideas, and expertise are truly driving our industry forward.

Recognising the Award Winners

The winners of this prestigious award have shown outstanding commitment to our profession. They’ve shared valuable insights, sparked innovation, mentored others, and helped raise the standard of IT service and support. Their contributions remind us of what makes our industry truly special. It’s all about collaboration, creativity, and the relentless pursuit of excellence.

We would like to extend our deepest gratitude to all our award winners:

🔷 Barclay Rae, Consultant, author, MD/Business owner

🔷 John Noctor, SDI Chief Delivery Officer

🔷 Claire Agutter, Service Management Trainer, Consultant, and Author

🔷 Dan Turchin, Co-founder and CEO of PeopleReign

🔷 Daniel Breston, Independent IT consultant, Industry Ambassador for itSMF UK

🔷 Doug Rabold, CX and ITSM Leader

🔷 Lynne Nash, SDI Trainer, Consultant, Auditor

🔷 Mark Bewick, Senior IT Experience Management Advisor at Happy Signals

🔷 Matt Beran, Senior Product Specialist at InvGate

🔷 Patrycja Sobera, Global Vice President of Digital Workplace Solutions at Unisys  

🔷 Prashant Arora, Senior Director, Strategy & Transformation at PepsiCo

🔷 Sally Bogg, Head of IT (Internal ICT) at NHS England

🔷 Simone Jo Moore, IT practitioner, Thought Leader, SDI Trainer

🔷 Stephen Mann, ITSM Content Creator

🔷 Alan Nance, Strategic Technology Leader, Pioneer of XLA ITIL

🔷 Ariana Bucio Ramirez, Chief Operating Officer at BP Gurus

🔷 Damian Bowen, C level executive, Board Member, Investor, Advisor, M&A, Business Owner

🔷 David Barrow, ITSM Industry Influencer

🔷 Jeff Rumburg, CEO and Managing Partner of MetricNet

🔷 Karen Ferris, Organisational Change and Service Management Leader

🔷 Mauricio Corona, Chairman and founder of BP Gurus, International Speaker

🔷 Roy Atkinson, CEO of Clifton Butterfield, LLC, Writer, Industry Analyst and Mentor

Your hard work, dedication, and leadership have left a lasting impact on ITSM. You’ve inspired us to think differently, to aim higher, and to imagine what’s possible when we work together. The ITSM community thrives because of people like you, people who give their time, share their knowledge, and lead by example.

Thanks to your contributions, the future of IT service and support is brighter, more dynamic, and filled with new opportunities.

A Community That Shines Together

As we celebrate these incredible individuals, we’re also reminded of the power of community. By working together, sharing expertise, and supporting one another, we can achieve great things.

Let’s continue to learn, grow, and innovate!

Congratulations once again to all the winners of the SDI Distinguished Industry Contributors Award 2025.

Your achievements inspire us all, and we can’t wait to see what you do next! 🎉🎉