Download the Latest Global Best Practice Standard for Service Desk One of the best tools we offer that you can use to map your own improvement journey is the globally recognised Best Practice Standard. The Best Practice Standard is designed to look closely at all aspects of the service desk operation, including management, customer service, resources, tools, training, strategy andContinue reading “The Global Best Practice Standard for Service Desk”
Resource Type Archives
Service Desk Manager – Professional Standard
Professional Standards 2020 The Service Desk Institute and PeopleCert, a global leader in the examination and certification industry, have worked together to update the Service Desk Manager (SDM) and Service Desk Analyst (SDA) professional best practice standards. The new service desk professional standards, now aligned with ITIL 4, have been revised to enable service desk analysts and service desk managers toContinue reading “Service Desk Manager – Professional Standard”
Service Desk Analyst – Professional Standard
Professional Standards 2020 The Service Desk Institute and PeopleCert, a global leader in the examination and certification industry, have worked together to update the Service Desk Manager (SDM) and Service Desk Analyst (SDA) professional best practice standards. • The revised course syllabuses and qualifications will be available for candidates to complete from September 2020 (SDA) and November 2020 (SDM). TheContinue reading “Service Desk Analyst – Professional Standard”
