Analyst to Team Leader – Virtual -August 2021
ITIL – Create, Deliver, Support (CDS) Virtual – July 2021
Service Desk Manager – Virtual – July 2021
Service Desk Analyst – Virtual – May 2021
Service Desk Manager – Virtual – Jan 2021
SDA – Virtual Training – April 2020 -EST Time Zone
SDI ITIL4 Foundation Course May 2020
SDI ITIL4 Course November 7-8
Virtual SDI ITIL4 Course August 22-23
Managing the Customer Experience- Workshop – Oct 2019
Knowledge Management Workshop London
Service Desk Analyst Mexico February 2019 12 – 14 February 2019