BP Gurus – SDI Partner in Latin America
BP Gurus is a leading consultancy worldwide specialising in IT service management (ITSM) solutions. We focus on optimising service desk operations and IT departments, and since 2015, we have partnered with The Service Desk Institute (SDI) to seize and apply industry best practices and standards.
This collaboration enables BP Gurus to offer comprehensive training, people certification, and organisation consulting services that align with SDI’s globally recognised framework. Together, we empower organisations to deliver exceptional customer service, inspire them to be brilliant and achieve higher levels of performance and satisfaction within their ITSM operations.
BP Gurus ‘Why we work with SDI:’
Bringing Best Practice and globally recognised standards to our region
As a well-established ITSM consultancy in Latin America, we have partnered with SDI to enhance our credibility by aligning ourselves with a prestigious and world-class organisation. This partnership enables us to bring best practices to Latin America, particularly in the Service Desk and ITSM industry. It also provides us with differentiators that enhance the quality and maturity of our services for our clients.
Additionally, our collaboration with SDI gives us access to valuable industry knowledge and allows us to leverage established frameworks and best practices to offer recognised certifications, training, and consulting services that meet global standards.
This partnership also provides opportunities to network and stay updated with the latest trends, driving continuous improvement and innovation in ITSM.
What SDI partnership means for us:
Increase in client trust, innovation and business growth
The partnership between BP Gurus and SDI has brought numerous benefits, significantly enhancing BP Gurus‘ capabilities and offerings. The main advantage is the ability to provide internationally recognised certifications and training programs to our clients and allies, which has led to a substantial increase in the trust and commitment of our clients while being a watershed in the Latin American ITSM industry.
By working with companies of different sizes and sectors, including retailers such as Coppel and Grupo Salinas, financial organisations such as Mexico Central Bank, MSPs such as T-Systems and Softtek, among others, we have found various ways to apply the SDI framework to the benefit of each of them.
Furthermore, thanks to this alliance, BP Gurus has had access to valuable knowledge on emerging trends and innovations in ITSM, which allows us to offer cutting-edge solutions, directly contributing to the growth and success of BP Gurus in the ITSM and Service Desk global industry landscape.
