A well known IT practitioner, Simone is a Top 25 Thought Leader with 20+ years in strategic and operational business design, development and transformation in a variety of industries. Simone is a C-Level consultant, master trainer, L&D Program developer, senior service desk and call centre manager, contributing author to VeriSM Unwrapped and Applied , ITIL4 High Velocity IT, An Education in Service Management and other frameworks and reviewer to the EUC’s Managing complexity (and chaos) in times of crisis.