A well known IT practitioner, Simone is a Top 25 Thought Leader with 20+ years in strategic and operational business design, development and transformation in a variety of industries. Simone is a C-Level consultant, master trainer, L&D Program developer, senior service desk and call centre manager, contributing author to VeriSM Unwrapped and Applied , ITIL4 High Velocity IT, An Education in Service Management and other frameworks and reviewer to the EUC’s Managing complexity (and chaos) in times of crisis.
Upcoming Training Courses By Simone
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Virtual
Service Desk Manager
DATE:
17th - 20th February 2025
TIME:
9:00 AM - 4:30 PM GMT
duration:
7 Hours 30 Minutes
Location:
Virtual - Login from anywhere
Virtual
Senior Analyst to Team Leader
DATE:
28th - 29th April 2025
TIME:
9:00 AM - 4:30 PM GMT
duration:
7 Hours 30 Minutes
Location:
Virtual - Login from anywhere