Kylie Hamilton, Head of Training & Development, SDI
Keith Wilkins, SDI Recruitment Associate Consultant
By focussing on not only the ‘what you should do’ (processes), but also the ‘who should do it’ (people), Ken combines lively, interactive, comprehensive and most importantly, fun, training courses and consultancy engagements that develop both individuals and organisations at the same time. He deals with a range of subjects across the ‘Customer Servicing’ spectrum.