A dynamic and enthusiastic IT Service Management trainer and consultant with a passion for customer service, Kate has extensive experience in the African, European and North American sectors. She was the first trainer in Africa to deliver the ITIL V3 and ITIL4 Foundation courses in 2007 and 2019 respectively and has delivered numerous SDI courses globally. 
Kate is a highly proficient consultant having performed many ITIL process and Service Desk maturity assessments and implemented improvement initiatives for various global organisations and is a contributor to the global SDI’s Professional Standards.