Dedicated to driving customer success and delivering exceptional customer experiences, John is an evangelist for continual improvement, well known for his broad range of Service Management capabilities. As well as a wealth of knowledge (stretching over 25 years) in ITSM tools, implementations and service transformation, John is the SDI’s Chief Delivery Officer and a key contributor to SDI’s Professional Standards for Service Desk Professionals.
Upcoming Training Courses By John
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Virtual
Service Desk Analyst
Virtual
Service Desk Manager
Virtual
ITIL®4 Foundation Course
Upcoming Events By John
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Virtual
Service Desk Success Summit: Unlocking Best Practices and Benchmarking Brilliance!
Join us for a day brimming with enlightening presentations, engaging sessions, and the opportunity to hear industry experts share their journeys to service desk success!
In-Person
From £75
Service Desk Excellence: Unleashing the Fun in Continuous Improvement!
Get ready for “Service Desk Excellence: Unleashing the Fun in Continuous Improvement!” This exciting in-person event is tailored for service desk professionals eager to elevate their...
Lastest Resources Written By John
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02.05.24
Achieving Process Consistency for Effective IT Support
Process consistency is a challenge for many support organisations. It requires a number of elements to be in place to work effectively, which we...
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