Karyn Wilkins, SDI Recruitment Associate Consultant
Dr. Mauricio Corona, ph.D
Dedicated to driving customer success and delivering exceptional customer experiences, John is an evangelist for continual improvement, well known for his broad range of Service Management capabilities. As well as a wealth of knowledge (stretching over 25 years) in ITSM tools, implementations and service transformation, John is the SDI’s Chief Delivery Officer and a key contributor to SDI’s Professional Standards for Service Desk Professionals.
Upcoming Training Courses By John
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Virtual
Service Desk Analyst
DATE:
18th - 20th March 2025
TIME:
9:00 AM - 4:30 PM GMT
duration:
7 Hours 30 Minutes
Location:
Virtual - Login from anywhere
Virtual
Service Desk Manager
DATE:
19th - 22nd May 2025
TIME:
9:00 AM - 4:30 PM GMT
duration:
7 Hours 30 Minutes
Location:
Virtual - Login from anywhere
Virtual
Service Desk Manager
DATE:
17th - 20th November 2025
TIME:
9:00 AM - 4:30 PM GMT
duration:
7 Hours 30 Minutes
Location:
Virtual - Login from anywhere
Upcoming Events By John
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View all Resources02.05.24
Achieving Process Consistency for Effective IT Support
Process consistency is a challenge for many support organisations. It requires a number of elements to be in place to work effectively, which we...
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