David is an award-winning leader, auditor and consultant with 20 years of BPO and ITO service experience ranging from first line to service management to business strategy. He is committed to creating world-class, customer-centric services through the creation of inspired, diverse and engaged teams.

David has a wealth of outsourcing and managed service experience with demonstrable success across a diverse range of business sectors and customers. As part of the very first team to achieve SDI’s 5 star Service Desk Certification, David’s mantra of creating excellence at every opportunity is encapsulated in two simple word;: inspire and deliver.