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Online Performance Assessment

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Overview

Benchmark your service against the Global Best Practice Standard for Service Desk

A taster of the Service Desk Certification programme.

Complete this informal online performance assessment to get an idea of how the service provided by your service desk and wider IT support operation measures against the Global Best Practice Standard for Service Desk. After completing the short questionnaire you will receive a report that includes an indication of the rating and maturity level your service desk might achieve for each of the Best Practice Standard’s 9 concepts.

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How It Works

Complete the online questionnaire to receive a ‘taster’ report of how the service provided by your service desk and wider IT support operation measures against the Global Best Practice Standard for Service Desk.

The questionnaire comprises 19 sample questions (the full Best Practice Standard comprises 138 criteria covering 9 concepts) and will take approximately 15 minutes to complete.

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Service Desk Assessment

SDI delivers a thorough two day Service Desk Assessment which provides you with a benchmark of your current service performance. This assessment can be conducted either on site or virtually.

This is the preliminary assessment which is conducted as part of the Service Desk Certification programme but it can now also be delivered as a service in itself. This assessment can be used to work towards Certification, or to provide you with objective feedback on your service maturity level and as a service improvement guide.

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Pre-Certification Workshop

The Pre-Certification Workshop will offer service desks the opportunity to grasp the SDC audit processes and understand how to best prepare for the Service Desk Assessment and entire Certification Journey.

This is a one day workshop which can also be tailored to any specific questions or concepts within the Global Best Practice Standard that you want to spend extra time on.

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Enquiry Form

If you have questions about this online performance assessment taster, about Service Desk Certification or any other SDI products and services, please get in touch using this form. We’d love to hear from you and will aim to respond within two business days maximum. Alternatively please call +44 (0) 1689 889100 if you’re too excited and want to speak to us sooner.

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