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Upcoming Events
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Virtual
Maximising Return on AI Investment: Aligning Strategy, Measuring Impact, and Driving Continuous Value in 2025
Join this Freshworks webinar to learn how to make the most of your AI investments and stay ahead of the curve in the rapidly evolving business landscape.
Virtual
Automation & AI ITSM Tech Showcase
Discover how these innovative solutions can streamline service delivery, enhance operational efficiency, and improve customer experience.
Virtual
ServiceHive: Transforming IT Support With AI and Automation
Join this Spherica webinar and say goodbye to traditional IT help desks and hello to ServiceHive! Spherica’s AI driven platform – the intelligent, automated IT support solution.
Virtual
From Insight to Implementation: Mastering XLAs for Next-Level Service Experience Part 1
Join us to discover how to create your roadmap toward an XLA strategy, balancing performance and user satisfaction for impactful service management.
Training And Development
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Virtual
ITIL®4 Foundation Course
Virtual
Service Desk Analyst – USA (EDT)
Virtual
ITIL®4 Foundation Course- USA (EDT)
Latest Resources
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14.01.25
Why Effective Employee Training is Essential in 2025
Effective employee training isn’t just a nice-to-have — it’s essential. Especially today when many companies strive to keep up with new...
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18.12.24
Questions to Ask Before (and After) Implementing an IT Self-Service Portal
If we look at the relationship between customer support teams and their end-users, the end-user experience relies on how that support team function,...
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20.11.24
Learn How to Master Customer Interaction with Our Head of Training
At SDI, our commitment to excellence includes recruiting outstanding professionals. This year, we welcomed Kylie Hamilton as our new Head of Training...
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