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Upcoming Events

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Virtual

Unlocking the Digital Magic: Transforming Service Desks into Superstars!

Join us for a lively and engaging virtual event where we’ll explore the enchanting world of digital transformation in service desks! This is a celebration of innovation and creativity.

DATE: 29th April 2025
TIME: 10:30 AM - 3:00 PM BST
duration: 4 Hours 30 Minutes
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Unlocking the Digital Magic: Transforming Service Desks into Superstars!
Virtual

How To Develop An XLA-Centered Strategy Part 2

Join us for Part 2 of this immersive event series dedicated to developing a robust XLA-centered strategy that redefines how you deliver IT services.

DATE: 08th May 2025
TIME: 10:30 AM - 3:30 PM EDT
duration: 5 Hours
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How To Develop An XLA-Centered Strategy Part 2
Virtual

No-touch ticketing – future or reality?

Join this webinar to explore how Ebbot AI in TOPdesk transforms ESM through ticket automation, chatbots for data security, and seamless integration across communication channels.

DATE: 21st May 2025
TIME: 11:00 AM - 12:00 PM BST
duration: 1 Hour
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No-touch ticketing – future or reality?
Virtual

ITSM Tech Takeover: Demo Day Extravaganza!

Get ready to witness innovative ITSM tools in action and discover how they can transform your service management!

DATE: 05th June 2025
TIME: 10:30 AM - 3:30 PM BST
duration: 5 Hours
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ITSM Tech Takeover: Demo Day Extravaganza!

Training And Development

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Virtual

The Essence of Experience (XLAs)

DATE: 22nd September 2025
TIME: 9:30 AM - 1:30 PM GMT
duration: 4 Hours
Location: Virtual - Login from anywhere
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Virtual

Think Customer

DATE: 28th May 2025
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

Proactive Problem Management

DATE: 29th September 2025
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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SDI Spark Conference 2025 Recap: What You Loved & Learned

04.04.25

SDI Spark Conference 2025 Recap: What You Loved & Learned

What an incredible two days at Spark 2025! We're still buzzing from the brilliant atmosphere, conversations, and fantastic feedback from everyone who...

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The Chief Experience Officer’s Role in Elevating Customer Experience [Guide]

04.04.25

Members only

The Chief Experience Officer’s Role in Elevating Customer Experience [Guide]

There is a growing importance of CX leadership in driving business success. According to McKinsey analysis, companies in the United States that are...

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SDI Awards 2025

31.03.25

SDI Awards 2025

A Night to Remember – Thank You! What an unforgettable celebration of service excellence! The SDI Awards 24-25 brought together the brightest minds and...

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