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SDI Conference: Spark 25
Get ready to ignite your passion, elevate your skills, and illuminate the path to success at the SDI Spark Conference! It is time to be energised, empowered, and equipped with a treasure trove of...
Virtual
The Service Management Advantage: Elevate Your IT Team’s Impact – Optimise ITSM to Deliver Outstanding Service & Business Value
Join The Service Management Advantage-Elevate Your IT Team’s Impact webinar, drawing on insights from the Harvard Business Review report “The Service Management Advantage.”
Virtual
Unlocking the Digital Magic: Transforming Service Desks into Superstars!
Join us for a lively and engaging virtual event where we’ll explore the enchanting world of digital transformation in service desks! This is a celebration of innovation and creativity.
Virtual
How To Develop An XLA-Centered Strategy Part 2
Join us for Part 2 of this immersive event series dedicated to developing a robust XLA-centered strategy that redefines how you deliver IT services.
Training And Development
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Virtual
Proactive Problem Management
Virtual
Wellbeing Level 1: Taking Care of Yourself
Virtual
ITIL®4 Foundation Course
Latest Resources
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17.03.25
How AI is Reshaping IT Jobs: Three Key Changes
How AI is Reshaping IT Jobs: Three Key Changes A recent article by Freshworks explored the transformative impact of artificial intelligence (AI)...
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17.03.25
The gradual and steady shift towards AI-powered ITSM
The current state of AI in the ITSM industry Around June 2024, we set out to assess the state of AI in the ITSM industry. We conducted a survey and...
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11.03.25
Members only 
Bridge the Gap: How to Improve Collaboration Between IT Support Levels
Enhancing collaboration among IT support levels is crucial for improving service delivery and boosting customer satisfaction. But there are some...
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