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Register your details quickly and easily to become a free SDI ‘Community’ member today! Gain instant access to SDI Member resources.

“SDI Membership has supported our organisation by giving us a wealth of knowledge. We get to see real life experiences on how to solve our issues. It’s the best thing we’ve had for our organisation!” Service Management Practitioner, Leeds Beckett University.

Begin your SDI journey today!

Become a Free Member

Join The SDI Community Today

Community Membership

Becoming a ‘Community Member’ is free!

🖱️ Create your free online account and gain access to an exclusive library of resources, insight, information and advice from global ITSM, ITIL and best practice experts.

📖 Make use of SDI’s ‘Global Best Practice Standard for Service Desk‘ Benchmarking reports, and Professional Standards.

💻 Receive free access to SDI’s popular virtual event calendar. Bringing you live or on-demand webinars, demos and the latest discussions on ITSM industry trending topics, discoveries, solutions and events to advance your professional career.

💪 Utilise SDI Community Membership to keep up with the latest changes, advances and news from the ITSM community to support, impress, inspire and motivate your team.

Premium Membership

Upgrading to ‘Premium Membership’ for £645 gives you everything a Community Membership does, plus:

🎓 x3 Uses of 15% Discount on any SDI Training Course
👩‍💻 Add up to 5 users on SDI website (with access to premium content and benefits)
💻 Access to ITSM Community Forum online Platform
💫 Discounts on Spark and Awards tickets for up to 5 people
🔍 Premium Insight, Content, Tools, Data and Resources
🔓 Access to MetricNet Data Packs
💼 1 Free Job Posting
🙋‍♀️ Free Face to Face SDI Events
🚀 5% Discount on Improvement and Consultancy Services
📚 5% Discount on Bespoke (In-house) Staff Training Packages
💡 Ability to personalise membership and choose member ‘bolt-ons’

Become A Premium Member Today

£645

Per Year (exc. VAT)

Buy 1 Year Membership £645 Buy 2 Years Membership £995

Buy For 2 Or 3 Years And SAVE!

Buy 3 Years Membership £1,450

Bolt Ons

Premium Members can enhance and personalise their SDI Membership experience by choosing which perks, discounts and offers they want to add to their membership. These discounts, offers and products are called membership ‘Bolt Ons.’

This new Premium Member privilege has been created as a direct result of feedback from our brilliant SDI Community. Members explained that being able to choose their own benefits as and when they require them, makes for a much more flexible and personalised membership experience. We’ve added ‘bolt on’ products to allow you to tailor and maximise the value you receive from SDI Membership.

Premium Members can find these Bolt Ons inside the exclusive SDI Members’ Shop.

Buy Premium Membership

What Our Community Says About Us

Our interactions with SDI have been brilliant. The people have been incredibly supportive and helpful and the content we have been exposed to has been invaluable in our continued growth, expansion and improvement.

JOSHUA NELSON Power Design Inc

Many thanks for the boost of confidence this SDI training has given me and for all the helpful tips and information. It was really refreshing to be guided by someone who has a clear passion in delivering great service and who also has lots of experience in helping others to do so. SDM Training Course.

DAN UPTON Plymouth University

Being a member of SDI has provided us the tools to improve our service, raise our profile, demonstrate our value and connect the IT Service Desk to work closer to the rest of IT and the University. Our customers have witnessed improved response times, communications, customer engagement and, ultimately, improved customer satisfaction.

ANTONIA JONES University of Leeds

We now have a clear direction and strategy for continual improvement

ANNA LISTER RPMI

The resources and community available are invaluable. These contributed to us achieving a same day resolution monthly average of over 70% and seeing a drop in incidents of over 34.71%

ROBERT LONGDEN Central Technology

The course itself was very informative – I am now able to be better in my role and deal with customers far more efficiently. I loved the course, and the material and trainer were amazing. SDA Training Course.

DEBRA HELEN SMITH NHS Ayrshire & Arran

We were keen to join the community that promotes best practice standards, allowing us to improve both individually and as a team, whilst consistently developing the service we provide to our clients.

BECKY PATTERSON Tikit (One Advanced)

Talk To Us!

Want to find out how SDI Membership would support positive change in your service desk and wider organisation?

Use this form to contact us with your questions, or any current challenges you are facing. Use the Dropdown labelled ‘Nature of Enquiry’ and choose ‘Membership’ as well as typing a message so we can direct and answer your enquiry more efficiently.

IT Service Desk and Support Teams use SDI Membership to enhance the efficiency of their service, improve employee satisfaction and save costs on essential products and services whilst doing so.

Get in touch to discuss how SDI Membership can help with your current challenges or projects.