1st Line Service Desk Analyst
- Location:London
- hours: Full Time
- Working: Hybrid
- Deadline: 16/11/24
- Status: Active
What Would You Like To Do Next?
Responsibilities & Job Role
My client is the market leader within its field and rightly prides itself on its cutting edge services and its reputation as an industry disruptor, and is currently looking to expand its Service Desk team by employing individuals with an excellent customer service attitude and a working knowledge of IT. Please note this role does not require extensive IT Support experience but a strong interest in technology and a love of helping people solve problems. Full training on all products will be given.
The role is to provide 1st line telephone support and customer care to external customers from within the healthcare sector, including software support on a bespoke system alongside technical support on Microsoft products and general hardware issues.
This position presents a superb opportunity for a structured career in a first-line Service Desk / IT support as it provides ongoing training and personal development enabling career progression. This can be achieved within a client that takes pride in supporting the NHS and works with the confidence in the fact its work contributes to the greater good and makes a truly positive impact on society.
This is a hybrid role that involves some home-working if desired, although my client advises me that many of the team prefer to attend on site, as there is a very strong ethos of mutual support and shared learning.
Responsibilities:
- Work as a member of the 1st line response team to log calls and update contacts made to the Service Desk
- Taking ownership of issues and maintain regular customer contact
- Communicate with customers demonstrating high levels of professionalism
- Provide support on a range of software and technical issues via phone, email and remote access tools – FULL TRAINING WILL BE GIVEN
- Investigate, capture and record quality data.
- Attempt resolution or escalate to specialist support teams
Required Skills
Essential Skills
- Good communication skills including spoken and written English
- Good standard of education and competent IT skills / technical skills and keen to keep updated with the latest tech advances
- Confident user of Google and Microsoft Office products – Windows, Word and Excel
- Ability to ask clear and precise questions, with excellent active listening skills and the ability to communicate effectively at all levels
- Can work on own or as part of a team
- A good logical approach to problem-solving
- The ability to empathise with customers at all levels and build up a good rapport at all levels
- Punctual, flexible and adaptable
- Conscientious and self-motivated
- A ‘can do’ attitude
Desirable Skills
- Previous Support / Helpdesk / Service Desk or Call Centre experience
About
If this role is of interest to you, or you may know someone that could be interested, please forward a copy of your CV at the earliest opportunity.
SDI Recruitment is acting as an employment agency for this role. Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance.
Applicants must be eligible to live and work in the UK to apply for this role.
SDIR is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Candidates must be eligible to live and work in the UK to be considered for this opportunity.
Apply by emailing your CV to [email protected].
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