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Leading Design-Build Contractors Power Design Inc achieve 4 star Certification

Leading Design-Build Contractors Power Design Inc achieve 4 star Certification

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Service Desk Manager Training with Global Head of Service Desk, Fitch Ratings

Service Desk Manager Training with Global Head of Service Desk, Fitch Ratings

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latest news and insights

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Questions to Ask Before (and After) Implementing an IT Self-Service Portal

18.12.24

Questions to Ask Before (and After) Implementing an IT Self-Service Portal

If we look at the relationship between customer support teams and their end-users, the end-user experience relies on how that support team function,...

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Learn How to Master Customer Interaction with Our Head of Training

20.11.24

Learn How to Master Customer Interaction with Our Head of Training

At SDI, our commitment to excellence includes recruiting outstanding professionals. This year, we welcomed Kylie Hamilton as our new Head of Training...

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IT Staff Management: Balancing Time, Resources, and Wellbeing

12.11.24

IT Staff Management: Balancing Time, Resources, and Wellbeing

IT staff management has changed significantly over the last few years. Many organisations face new challenges today, such as increased workloads and...

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Years' Experience
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Training Courses Delivered
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Upcoming Events

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Virtual

Maximising Return on AI Investment: Aligning Strategy, Measuring Impact, and Driving Continuous Value in 2025 

Join this Freshworks webinar to learn how to make the most of your AI investments and stay ahead of the curve in the rapidly evolving business landscape.

DATE: 30th January 2025
TIME: 11:00 AM - 12:00 PM GMT
duration: 1 Hour
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Maximising Return on AI Investment: Aligning Strategy, Measuring Impact, and Driving Continuous Value in 2025 
Virtual

Automation & AI ITSM Tech Showcase

Discover how these innovative solutions can streamline service delivery, enhance operational efficiency, and improve customer experience.

DATE: 05th February 2025
TIME: 10:30 AM - 3:30 PM GMT
duration: 5 Hours
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Automation & AI ITSM Tech Showcase
Virtual

ServiceHive: Transforming IT Support With AI and Automation

Join this Spherica webinar and say goodbye to traditional IT help desks and hello to ServiceHive! Spherica’s AI driven platform – the intelligent, automated IT support solution.

DATE: 20th February 2025
TIME: 1:00 PM - 2:00 PM GMT
duration: 1 Hour
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ServiceHive: Transforming IT Support With AI and Automation
Virtual

From Insight to Implementation: Mastering XLAs for Next-Level Service Experience Part 1

Join us to discover how to create your roadmap toward an XLA strategy, balancing performance and user satisfaction for impactful service management.

DATE: 27th February 2025
TIME: 11:00 AM - 5:00 PM PDT
duration: 6 Hours
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From Insight to Implementation: Mastering XLAs for Next-Level Service Experience Part 1

Inspiring Service Desk & Support Teams Around The World To Be Brilliant

The Service Desk Institute (SDI) has been connecting service desk professionals across the world since 1988 and is the leading global community for everyone working in the service desk industry. Our mission is to inspire service desks and support teams to be brilliant.

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SDI Membership

Register for Free SDI Membership today, and become a part of a global ITSM community. By becoming a Free ‘Community’ member you can unlock benefits tailored to your professional growth. Access the SDI membership portal today and upgrade to a Premium Membership at any time to unlock even more exclusive and valuable content.

Joining SDI Premium Membership gives you access to our online global portal filled with exclusive content, industry insights, and networking opportunities. Join today and connect with a thriving community of IT and service desk professionals dedicated to service excellence, continual improvement and growth of our brilliant sector.

Training And Development

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Virtual

ITIL®4 Foundation Course

DATE: 17th - 18th December 2024
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

Service Desk Analyst – USA (EDT)

DATE: 25th - 27th November 2025
TIME: 8:00 AM - 3:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

ITIL®4 Foundation Course- USA (EDT)

DATE: 01st - 02nd September 2025
TIME: 8:00 AM - 3:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Service Improvement Starts Here...

We offer a complete range of practical SDI Support Services tailored to your unique service offering. Our combination of industry best practice knowledge, along with over 35 years experience and passion for ITSM, allows us to add value and create tangible results for service desk and support teams across the globe.

Service Improvement