Global Partners
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Use this form to get in touch. We are here to support service desk and IT Support teams to be even more brilliant! We look forward to hearing from you.
Think Global. Act Local.
Become an SDI partner.
The global SDI community represents service desk professionals all over the world. Represent SDI in your country, region or local market place through a mutually beneficial, individually tailored partnership agreement.
Learn about our current Partners below and get in touch via the form further down this page to start a conversation about how you could grow your business and offer more to your community by becoming an SDI Partner.
SDI Global Partners
There are a number of ways that your organisation can partner with SDI. Such as delivering our products and services in your region, partnering or sponsoring an event or collaborating on research. Each partner agreement is tailored to give you the most value possible.
BP Gurus LATAM
BP Gurus is a leading consultancy worldwide specialising in IT service management (ITSM) solutions. We focus on optimising service desk operations and IT departments, and since 2015, we have partnered with SDI to seize and apply industry best practices and standards. This collaboration enables BP Gurus to offer comprehensive training, people certification, and organisation consulting services that align with SDI’s globally recognized framework.
ViewITSM People UK
ITSM People are a team of highly experienced IT Management consultants who just love helping organisations change and improve, working primarily in the IT Service Management space. SDI have partnered with ITSM People to bring you The Service Management Optimisation Assessment. Covering all Service Lifecycle areas that underpin a successful IT or Enterprise Service Management function, the assessments are informed by recognised best practice frameworks and our many years of experience in delivering service excellence for our clients.
View WebsitePeopleCert Global
PeopleCert is responsible for accrediting SDI course training providers and for the SDI syllabus, curriculum, courseware, and exams.
MetricNet North America
With a global database of nearly 4,000 IT service and support benchmarks, SDI’s partnership with MetricNet has enabled us to increase the availability and accessibility of ITSM benchmarking data and tools that service desk professionals can use to measure, manage, and continuously improve their performance.
MetricNet’s proprietary calculators, scorecards, tools and templates are designed for all service desks who aspire to achieve world-class performance. We know you want to be brilliant and we want you to be brilliant too; become a member of SDI today to discover the value of the MetricNet toolkit and data reports for your business.
View WebsiteThere are a number of ways that your organisation can partner with SDI to grow your business and develop a mutually successful lasting relationship.
Whether it’s delivering our Service Desk Certification programme, creating an exclusive partner offering for SDI Members or joining forces to deliver a brand new product, we will work with you to tailor the partnership agreement to fit with your business needs and objectives.
Get in touch today using the form opposite and discover how brilliant we could be together.
Talk to us about becoming a Global Partner
What Our Community Says About Us
Our interactions with SDI have been brilliant. The people have been incredibly supportive and helpful and the content we have been exposed to has been invaluable in our continued growth, expansion and improvement.
JOSHUA NELSON Power Design Inc
Many thanks for the boost of confidence this SDI training has given me and for all the helpful tips and information. It was really refreshing to be guided by someone who has a clear passion in delivering great service and who also has lots of experience in helping others to do so. SDM Training Course.
DAN UPTON Plymouth University
Being a member of SDI has provided us the tools to improve our service, raise our profile, demonstrate our value and connect the IT Service Desk to work closer to the rest of IT and the University. Our customers have witnessed improved response times, communications, customer engagement and, ultimately, improved customer satisfaction.
ANTONIA JONES University of Leeds
We now have a clear direction and strategy for continual improvement
ANNA LISTER RPMI
The resources and community available are invaluable. These contributed to us achieving a same day resolution monthly average of over 70% and seeing a drop in incidents of over 34.71%
ROBERT LONGDEN Central Technology
The course itself was very informative – I am now able to be better in my role and deal with customers far more efficiently. I loved the course, and the material and trainer were amazing. SDA Training Course.
DEBRA HELEN SMITH NHS Ayrshire & Arran
We were keen to join the community that promotes best practice standards, allowing us to improve both individually and as a team, whilst consistently developing the service we provide to our clients.
