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From £75

Driving Continual Service Improvement

Discover the secrets behind real service desk triumphs and the actionable steps they took to drive transformative change. Uncover practical tips to elevate your service, optimize your team’s...

DATE: 06th November 2024
TIME: 9:00 AM - 4:50 PM GMT
duration: 7 Hours 50 Minutes
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Driving Continual Service Improvement
Virtual

ITSM Tools Demo Day – USA Edition

Are you ready for a Tech Showcase Extravaganza? Join us to find your perfect tech match for your service desk. Connect with top tech vendors and discover the latest innovations to elevate your IT...

DATE: 14th November 2024
TIME: 10:30 AM - 3:30 PM CST
duration: 4 Hours 20 Minutes
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ITSM Tools Demo Day – USA Edition
Virtual

Unlocking Service Desk Potential through AI and Automation

Join David Bullivant as he explores strategies and tools to drive innovation in service desks. This event will focus on leveraging AI and automation to enhance efficiency and stay ahead in the...

DATE: 28th November 2024
TIME: 1:30 PM - 2:30 PM GMT
duration: 1 Hour
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Unlocking Service Desk Potential through AI and Automation
Virtual

Automation & AI ITSM Tech Showcase

Discover how these innovative solutions can streamline service delivery, enhance operational efficiency, and improve customer experience.

DATE: 05th February 2025
TIME: 10:30 AM - 3:30 PM GMT
duration: 5 Hours
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Automation & AI ITSM Tech Showcase

Training And Development

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Virtual

Proactive Problem Management

DATE: 25th March 2025
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

Managing The Customer Experience

DATE: 06th October 2025
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Virtual

Managing The Customer Experience

DATE: 09th June 2025
TIME: 9:00 AM - 4:30 PM GMT
duration: 7 Hours 30 Minutes
Location: Virtual - Login from anywhere
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Latest Resources

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Empowering IT Service Desks: Trends, Tools, and Training Insights

16.10.24

Empowering IT Service Desks: Trends, Tools, and Training Insights

In this blog, we'll explore key findings from our recent 2024 Service Desk Benchmarking Report. This year’s findings highlight significant shifts:...

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Service Desk Benchmarking Report v.10

16.10.24

Service Desk Benchmarking Report v.10

Benchmark Your Service Desk Performance Want to know how your service desk compares to the rest of the industry? SDI’s latest 2024 Service Desk...

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The Secret World of ITSM Tool Vendors: Navigating PeopleCert’s Accredited Tool Vendors Programme Like a Pro

14.10.24

The Secret World of ITSM Tool Vendors: Navigating PeopleCert’s Accredited Tool Vendors Programme Like a Pro

Hey there, ITSM buyers! So, you’re on the hunt for the perfect ITSM tool? Great! But wait, before you start asking about ITIL...

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