Here you will find the fantastic Shine19 speaker sessions and presentations to watch on-demand, or bookmark this page to visit as often as you like!
With special thanks to the Shine19 sponsors:
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SHINE19 VIDEOS:
BRINGING HUMANITY TO WORK
DR CHERRY VU & Rob England
Presentation Slides:
DEVELOPING PARTNERSHIPS
Kirstie Magowan
Presentation Slides:
USING CYNEFIN TO SOLVE PROBLEMS WHILE NAVIGATING UNCERTAINTY
Kim Ballestrin
Presentation Slides:
INTELLIGENT AUTOMATION PILOTS SELDOM FAIL BUT THE AUTOMATION PROGRAMMES SELDOM SCALE!
ABHIJIT CHAVAN
Presentation Slides:
Delivering Business Integration and Value Management through NextGen SIAM
NEHA SHARMA
GET BACK 30% OF YOUR DAY WITH SERVICE ORCHESTRATION
DORON YOUNGERWOOD
Presentation Slides:
MAJOR INCIDENT MASTERCLASS
VAWNS MURPHY
Presentation Slides:
WORKING WITH AGILE PRODUCT TEAMS - FINDING A COMMON LANGUAGE
JULIA HARRISON
Presentation Slides:
HOW TO DEVELOP SERVICE MANAGEMENT FROM AN ITIL 3 TO ITIL 4 STRUCTURE
NARGIS MIRZA
Presentation Slides:
SMALL BUT MIGHTY: MAKING THE MOST OF A SMALL OR IMMATURE SERVICE DESK
KRISTIN JONES
Presentation Slides:
HOW TO DEVELOP A DATA-DRIVEN STRATEGY FOR MIND-BLOWING IT SUPPORT
BEN BRENNAN
Presentation Slides:
WHY STRATEGY IS IMPORTANT FOR YOU, NO MATTER WHERE YOU WORK
DAVID CANNON
Presentation Slides:
MAKING SERVICE STRATEGIC
Professor Dave Snowden
Presentation Slides:
Making Quality Metrics Actionable for Bottom-Line Impact
Rae Ann Bruno
Presentation Slides:
CHANGING THE MINDSET OF PEOPLE
Anthony Orr
Presentation Slides:
MOVING FROM CAB TO FAB: IT CHANGE MANAGEMENT AT THE SPEED OF BUSINESS
Greg Sanker
Presentation Slides:
AI, MACHINE LEARNING AND CHATBOTS: OH MY!
CHRISTOPHER CHAGNON
Presentation Slides:
MEJORA CONTINUA Y GESTIÓN DE EXPERIENCIA DE CLIENTE EN T-SYSTEMS - CASO DE ÉXITO: EN CAMINO A LA CERTIFICACIÓN DEL SDI
AUGUSTO PÉREZ
Presentation Slides:
HOW TO INTRODUCE AGILITY INTO YOUR SERVICE DESK PRACTICE
Dr Ariana Bucio Ramírez Ph.d
Presentation Slides:
World Class Training & Development
Download the SDI Training & Development Brochure to view the globally recognised qualifications, courses and workshops for individuals and service desk teams.