In today’s economic climate, CIOs are under immense pressure to drive digital transformation with limited resources. The 2024 Freshservice IT Service Management Benchmark Report (FBR) offers essential insights to help IT leaders streamline operations and deploy impactful solutions efficiently.
Join Luc Roi and Anand Elangovan as they discuss service management capabilities that will help your organization achieve service excellence and operational efficiency. This webinar will highlight the benefits of benchmarking and assess key performance indicators (KPIs) to optimize IT services and demonstrate IT’s business value.
Key takeaways include:
- Learn how benchmarking can drive continuous improvement in processes, products, and services.
- Understand the 7 critical KPIs and how to use them to measure and improve IT service management
- Discover strategies to enhance employee satisfaction and agent efficiency for a high-performing workforce
- Explore the transformative potential of generative AI and its impact on IT service management
Join this live session at 11:00 BST on July 25th to gain valuable insights from Freshworks about the benefits of benchmarking and assess key performance indicators (KPIs) to optimize IT services and demonstrate IT’s business value.
Book now to join this FREE EVENT!
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