In Person Event! Driving Continual Service Improvement
Posted on Friday 19 July 2024.
Free for SDI Members. Non-members welcome! Elevate Your Service Desk With Proven Strategies For Excellence! Discover the secrets behind real service desk triumphs and the actionable steps they took to drive transformative change. Uncover practical tips to elevate your service, optimize your team’s performance, and navigate common obstacles with confidence. Join us for an engaging
Real examples of how AI can help your organisation do more with less
Posted on Thursday 18 July 2024.
Join Dean Clayton as he showcases real-world examples of how organizations are using AI to enhance their support functions. Learn how AI can help you streamline your processes, reduce your costs, and be more productive, without sacrificing service quality. OpenText invites you to join this live session at 11:00am BST on September 26th to see
Transforming Customer Support with Visual Engagement
Posted on Friday 21 June 2024.
As a consumer or employee, we may have a problem that needs solving. We are short of time and cannot continue with our work. We need to learn how to solve the problem, fast – and we need expert help to do that. The good news is that, thanks to technology, we can get help
Best Practice & Benchmarking For Service Desk Excellence
Posted on Thursday 16 May 2024.
Elevate Your IT Service Desk with Best Practices and Benchmarking! In today’s fast-paced digital world, staying competitive means constantly evolving your IT service operations. Measuring your Service Desk’s performance against industry standards is crucial, and that’s where best practices and benchmarking come into play. Best Practice (as defined by Gartner) involves tasks that optimize efficiency
Supercharge Your Service Desk: 5 Essential Steps to Boost Efficiency and Enhance Security
Posted on Monday 13 May 2024.
In today’s digital landscape, any organization with a service desk can become a target. But what if enhancing security could also mean improving productivity? Join us to explore this possibility—without compromising your bottom line or customer satisfaction. In this insightful session, you will gain knowledge on: How inefficiencies in your process can open doors to
Explore The Latest DEX Tools
Posted on Tuesday 5 March 2024.
Book now to join this FREE EVENT! Gartner predicts that “by 2025, 50% of IT organizations will have established a DEX strategy, team and management tool, up from less than 20% in 2023.” Get ready to explore the latest trends in Digital Employee Experience. This ITSM Tools Day is here help IT leaders improve the