The Workplace Glossary: Guide to Modern Technology Talk

NHS Arden & GEM Service Desk have a team of around 100 staff, managing an NHS IT helpdesk across 5 Counties, supporting approx. 45,000 users.  Arden & GEM have a strong background and passion for integrated working across the social care, voluntary, community and health sector. With an NHS pedigree and a portfolio of work

From WFH to WFA, gig workforce to polywork, quiet quitting to quiet hiring – these are some of many new emerging or popular terminologies we often hear and use daily. But do you know what these new fancy terms or acronyms mean?

Volunteers’ week is almost here! Taking place every June, it’s a chance to celebrate the amazing work of the many charities and individuals across the UK who dedicate their time to making a huge difference in the lives of the people and communities they support.  Here at SDI, we support a number of charities and

Over the past few years, the workplace has experienced significant changes due to technological advancements and a greater emphasis on the human element. And as the future of worklife in ITSM continues to evolve, it brings new opportunities and challenges.

In the past, recruiting decisions were typically made based on a candidate’s education and previous work experience. But, since the pandemic, companies have had a hard time finding and retaining the right people.

Having an issue explained to you is one thing, but seeing it in action is entirely different. Those of you who have tried to provide technical support over the phone know all too well how difficult it can be.   That’s where remote support tools come in! In today’s blog, we’ll talk about remote support