10 Tips for Chatbot Success
Posted on Friday 12 January 2018.
By Ian Wallis, Director Mobile & Intelligent Bots PaaS Business Development at Oracle Chatbots are rapidly becoming a key user engagement tool within an organisation’s digital strategy portfolio. The exponential growth of messaging platforms across desktop and mobile devices has enabled a new style of Conversational App that can be used to engage with your customers,
The Changing World Of Problem Management
Posted on Tuesday 9 January 2018.
”Many organisations find it extremely difficult to dedicate time and effort to root cause analysis, as a result of firefighting and other priorities. I have worked in many industries for many years undertaking service management roles, and problem management is one of the biggest cogs and is sometimes over looked.” – Mark Dickinson Ultimately Mark’s
The Service Desk Institute (SDI) appoints Mauricio Corona to its Board of Directors
Posted on Monday 8 January 2018.
The leading professional body for the IT service and support industry, the Service Desk Institute, announces the appointment of Mauricio Corona as Chief Transformation Officer. Mauricio will be responsible for building relationships and partnerships with organisations globally to roll out a portfolio of SDI products and services including Service Desk Certification, analyst research, service desk
And The Winners Are…
Posted on Thursday 14 December 2017.
Find below the winners of our SDI18 #12DaysOfChristmas Social Competition Day 1: Winner: Sarah Blakebrough Day 2: Winner: Leigh Batten Day 3: Winner: Michael Thresher Day 4: Winner: Antonia Jones Day 5: Winner: Rhianne Poole Day 6: Winner: Matthew Lynch Day 7: Winner: Wayne Winterbottom Day 8: Winner: Sean Walsh Day 9: Winner: Sally Bogg
Have You Heard The One About Identity Theft?
Posted on Wednesday 13 December 2017.
Comedian, BAFTA Shortlisted Director & Author Talks Identity Theft We’re excited to announce comedian Bennett Arron as a keynote speaker at SDI18! In recent years, we have seen AI and machine learning emerge. Considering these new technological advancements, how do you see identity theft evolving in the next five years? ”Sadly I think the scale of the crime
What If A Celebrity Called Your Service Desk?
Posted on Tuesday 5 December 2017.
”You think you deliver great service, but then a celebrity called…and everything changed!” Discover the gap in your service desk you never knew existed. Celebrity Service is a fresh way to look, think and act, upgrading every aspect of your team’s customer service as though you would with a celebrity, enabling you to become memorable in