Developing the Customer Experience

JLL have picked up the Highly Commended Award For Transformation & Improvement ahead of the IT Service and Support Awards 2018. JLL’s service desk team have taken the time to answer some questions on how they have evolved over the years and their exciting plans for the future!   What made you decide to enter the

Cardonet, finalists in the Best Small Enterprise Managed Service Provider category 2018, tell us their exciting plans for the future and share their top tips for a successful service desk.   What made you decide to enter the awards?   Awards have never been a big thing for us as an organisation and this is

Take a look into the future of artificial intelligence and meet the robot that everyone is talking about… Pepper, the humanoid robot will be joining us at conference this year as one of our breakout speakers, as well as making a few surprise appearances along the way.   Manufactured by SoftBank Robotics, Pepper was first introduced to

Mike Matthews, gives us an insight into Artificial Intelligence and preparing to speak at SDI18   When I was asked if I’d like to present to a conference audience about the impact of analytics, robotics and AI, I mused over a strap-line that would get people’s attention and came up with “They’re coming to take me away”.

 By Vincent Geffray, Senior Director of Product Marketing at Everbridge   So what would you say the situation of IT Service Management looks like in 2018? I would start with a fact, which is that we’ve reached the point where the human brain can no longer cope with the hyper complexity of today’s modern business applications.

And the finalists are…   Best Small Service Desk Arqiva Norfolk Community Health and Care NHS Trust Care Plus Group   Best Small Enterprise Managed Service Provider Air-IT Cardonet NetStar   Best Medium Service Desk  BullGuard MHR Sky Betting & Gaming   Best Medium/Large Enterprise Managed Service Provider Agilisys Boeing Defence UK Littlefish   Highly