Achieving Process Consistency for Effective IT Support

Embracing the Future: The Rise of Contactless Technology and Self-Service Solutions In an ever-evolving digital landscape, contactless technology and self-service solutions have emerged as game-changers, revolutionising the way we interact with the world around us. From payment systems to access control and customer service, the adoption of these technologies is rapidly reshaping our daily experiences.

Last week, we had the opportunity to be a part of SITS—The Service Desk & IT Support Show—and we have some stories to share! Let us take you on a little journey through our experience at this year’s event.

About Runshaw College Runshaw College has provided high quality education for almost 50 years. Considered one of the most successful colleges in the UK, Runshaw College are renowned nationally for outstanding results, a friendly supportive culture and a focus on learners’ needs. They pride themselves in having the finest facilities in the region. IT Services

Gathering employee feedback is one step towards creating a positive feedback culture and a more diverse and inclusive workplace. By engaging in open dialogue with employees, you can identify…

As a consultant and auditor, one of the biggest challenges I find service desks face is creating a robust and meaningful strategy. I think the word “strategy” itself creates a mistaken sense of complexity and difficulty — and that really isn’t the case.

According to McKinsey research, the adoption of generative AI in the workplace has more than doubled in the past five years, with continued investment. But despite many organisations quickly adopting AI, some still haven’t seen big productivity boosts.