Let’s Talk About Workplace Wellbeing

Posted on Wednesday 22 November 2017.

Sally Bogg, Head of End User Services at Leeds Beckett University, wins Inspirational Leader of the Year 2017

Posted on Tuesday 21 November 2017.

What does it takes to become Inspirational Leader of the Year in the industry’s IT Service & Support Awards. Here is Sally Bogg’s story from the 2017 awards. What made you decide to enter the awards? I see the awards as a fantastic opportunity to raise the profile of both Leeds Beckett University and Universities in general. They

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Lions, Dolphins, Elephants And Monkeys? It’s A Zoo Around Here!

Posted on Wednesday 18 October 2017.

Does your service desk look like and sound like a zoo? You’re thinking this may be an odd question and you’re right! Why would you compare a service desk to a zoo? Let me explain! According to Nigel Risner, the opening keynote speaker at SDI’s conference for service desk leaders in March 2018, every service desk

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