Runshaw College: The only Certified 4 star business-led college
Posted on Friday 28 October 2022.
Aneurin Bevan ICT Service Desk Achieve 3 Star Certification
Posted on Friday 8 July 2022.
About Aneurin Bevan ICT Service Aneurin Bevan University Health Board is a large Health Board covering the former county of Gwent in South Wales. The Service Desk is the single point of contact for all IT related issues and is a small team of dedicated Engineers and Analysts that strive to resolve most issues at first
Joining a new team remotely; the home-office culture club
Posted on Friday 22 April 2022.
Remote working, virtual work, teleworking, home-office or whatever you call it, the Covid-19 global pandemic turned it up a notch- and now it’s here to stay! A recent study by ‘findstack’ found that 77% of remote workers feel more productive working from home, and 85% of managers believe that having teams with remote workers is
Revealing the SDI Awards 2022 Winners!
Posted on Friday 25 March 2022.
On Tuesday 22 March 2022, IT service professionals from around the world joined us live and in person for the prestigious SDI Awards presentation ceremony and gala dinner. Our first in-person event since the start of the pandemic, there were high levels of excitement as we finally got to reunite with friends old and new!
Industry Recognition Award goes to CGI- 10 years of commitment to service excellence
Posted on Friday 25 March 2022.
From time-to-time SDI presents awards to recognise the achievements of people or organisations, who have demonstrated exceptional qualities and exceptional achievements. Over the last 10 years CGI‘s teams have consistently demonstrated the highest level of excellence achievable in SDI’s Service Desk Certification (SDC) programme. SDC is known to be a challenging programme to be part
Serco achieve 3star Certification in their very first audit
Posted on Wednesday 16 February 2022.
Serco Group Plc’s roots date back to 1929. Serco specialise in the delivery of essential public services, with over 50,000 people working in defence, transport, justice, immigration, healthcare and other citizen services across our four regions: UK & Europe, North America, Asia Pacific and Middle East. Tell us about your service We provide IT support
Ways of working: From no chairs or windows to Artificial Intelligence…
Posted on Thursday 3 February 2022.
SDI would like to welcome Kim Blackmore to our team as our new interim Business Administrator! To get to know Kim a little better, we asked a few ‘just for fun’ questions, and a few about her work experience in the ITSM industry so far. We loved Kim’s answers so much we thought we’d share
