Betsi Cadwaladr University Health Board achieves Certification
Posted on Monday 19 June 2023.
NHS Arden & Greater East Midlands achieve Certification
Posted on Friday 2 June 2023.
NHS Arden & GEM Service Desk have a team of around 100 staff, managing an NHS IT helpdesk across 5 Counties, supporting approx. 45,000 users. Arden & GEM have a strong background and passion for integrated working across the social care, voluntary, community and health sector. With an NHS pedigree and a portfolio of work
How Does the Value of SDI’s SDA & SDM Courses Compare to ITIL®4?
Posted on Thursday 16 February 2023.
Question: “So I’ve done ITIL® 4 Foundation, why should I take (and why do I need!) SDI’s Service Desk Analyst (SDA) or Service Desk Manager (SDM) course, what is the value to me?” Find the answer to this common question and gain insight into these popular courses from ITSM expert John Noctor, Best Practice Consultant,
USA Contractors Power Design Achieve 3 Star Certification
Posted on Friday 27 January 2023.
Power Design Inc is an innovative Design-Build, Multi-Trade Contractor operating across the United States, working across multiple construction trades. The company’s dedicated IT department consists of 5 distinct areas of IT; Infrastructure & Operations, Field Technology, Software Engineering, IT Programs & Technology Experience. The commitment of these divisions, and the IT department as a whole,
Leeds Beckett University Retain Impressive Service Desk Certification Achievement
Posted on Monday 21 November 2022.
Leeds Beckett University is a modern, professional-based university with a dedicated, diverse community. LBU work closely with employers and partners to help graduates become ready for work, ready for life and ready to seize all the opportunities that lie ahead. The IT Service Desk consists of 8 analysts, 2 student placements, 2 team leaders and
Investment Management Company Railpen achieve Certification
Posted on Tuesday 15 November 2022.
Railpen formed in 1994 during the privatisation of the railway industry, when all members and assets in the former British Rail Pension Scheme were transferred over. For our Rail members, we’re responsible for the safekeeping and investment of about £37 billion in assets as well as the administration of a number of pension schemes, including
How Mid Mersey Digital Alliance achieve 95% CSAT
Posted on Tuesday 15 November 2022.
Mid Mersey Digital Alliance (MMDA) is an NHS IT shared service supporting multiple partner and customer organisations, both inside and outside of the NHS, encompassing primary care, secondary care, hospices, and charitable organisations. The IT Service Desk consists of a team of engineers working in and out of hours supporting the partner and customer organisations