Runshaw College: The only Certified 4 star business-led college
Posted on Friday 28 October 2022.
Aneurin Bevan ICT Service Desk Achieve 3 Star Certification
Posted on Friday 8 July 2022.
About Aneurin Bevan ICT Service Aneurin Bevan University Health Board is a large Health Board covering the former county of Gwent in South Wales. The Service Desk is the single point of contact for all IT related issues and is a small team of dedicated Engineers and Analysts that strive to resolve most issues at first
What You Need to Know: SITS22 Education Programme Revealed
Posted on Wednesday 20 April 2022.
You can now explore what’s on at SITS – The Service Desk & IT Support Show from 11-12 May 2022. Three seminar theatres will be covering everything from ITIL to CMDBs, with sessions from big names in the industry including our Chief Value & Innovation Officer (CVIO), David Wright. Gain insight and practical advice One
Industry Recognition Award goes to CGI- 10 years of commitment to service excellence
Posted on Friday 25 March 2022.
From time-to-time SDI presents awards to recognise the achievements of people or organisations, who have demonstrated exceptional qualities and exceptional achievements. Over the last 10 years CGI‘s teams have consistently demonstrated the highest level of excellence achievable in SDI’s Service Desk Certification (SDC) programme. SDC is known to be a challenging programme to be part
Serco achieve 3star Certification in their very first audit
Posted on Wednesday 16 February 2022.
Serco Group Plc’s roots date back to 1929. Serco specialise in the delivery of essential public services, with over 50,000 people working in defence, transport, justice, immigration, healthcare and other citizen services across our four regions: UK & Europe, North America, Asia Pacific and Middle East. Tell us about your service We provide IT support
Ways of working: From no chairs or windows to Artificial Intelligence…
Posted on Thursday 3 February 2022.
SDI would like to welcome Kim Blackmore to our team as our new interim Business Administrator! To get to know Kim a little better, we asked a few ‘just for fun’ questions, and a few about her work experience in the ITSM industry so far. We loved Kim’s answers so much we thought we’d share
Air IT Becomes SDI’s Only current SME 4 Star Certified Managed Service Provider
Posted on Wednesday 5 January 2022.
Air IT has successfully obtained the 4-star ‘business-led’ Service Desk Certification (SDC) accreditation from SDI. Making them the only Managed Service Provider (MSP) to currently hold this prestigious 4-star rating worldwide. What is Service Desk Certification (SDC)? SDI’s Service Desk Certification (SDC) programme is the only industry, standard based accreditation programme designed specifically to