Industry Recognition Award goes to CGI- 10 years of commitment to service excellence

Serco Group Plc’s roots date back to 1929. Serco specialise in the delivery of essential public services, with over 50,000 people working in defence, transport, justice, immigration, healthcare and other citizen services across our four regions: UK & Europe, North America, Asia Pacific and Middle East. Tell us about your service We provide IT support

Air IT has successfully obtained the 4-star ‘business-led’ Service Desk Certification (SDC) accreditation from SDI. Making them the only Managed Service Provider (MSP) to currently hold this prestigious 4-star rating worldwide.   What is Service Desk Certification (SDC)? SDI’s Service Desk Certification (SDC) programme is the only industry, standard based accreditation programme designed specifically to

Harness the Power of the Service Desk Assessment Harness the Power is a blog series written by ITSM experts and authors. The series will focus on the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler will guide you on the

Harnessing The Power of Assessment – People Management   Harness the Power is a blog series written by ITSM experts and authors. The series will focus on the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler will guide you on

As the global slowdown is thrust upon us, we now have a fantastic opportunity to shine through adversity – to be adaptable, fast and flexible, to start planing for the next better set of opportunities. It’s in these uncertain times that now more than ever, SDI want to support our brilliant ITSM community to stay

If you’re a service desk manager looking for your next career move, which of your current skills and capabilities will be of most use? Many IT service desk managers have worked their way up through the service desk ranks thanks to their hard work and a combination of technical knowledge, interpersonal skills, and then management