Babcock International Win Large Service Desk of the Year 2017

The IT Service & Support Awards take place every Spring in Birmingham to celebrate all that is great about the IT service industry. The goal of the awards is to recognise and reward the real shining stars of our industry; those who are going above and beyond to achieve the incredible and offer something truly inspirational

This is part 2 in The Naked Service Desk Series. The original Naked Service Desk Blog explores the concept of stripping back the service desk to its basic components and identifies the top 10 elements which are key for providing brilliant service. Part 2 of The Naked Service Desk is about defining the strategic purpose of

This blog is part 1 of the Naked Service Desk Series. By Matt Greening, IT Consultant at Modern Networks Stripping off for a Calendar Girls style photo shoot is a great way to raise money for charity, but that’s not what this blog is about. This is about stripping back the service desk to its

We sent our Industry Analyst, Scarlett Bayes, on our ever popular Service Desk Analyst course to give her an insight to the role of a Service Desk Analyst and to allow her to research and create topics that are relevant and a true reflection of what the service desk requires. Not only did she receive

By Carla Thornley, SDI However large or small your service operation, working towards service desk certification is a big commitment and a long and challenging process. As anyone who has participated in the program will attest, to achieve certified status is often a huge relief and always a cause for much celebration! For multi-site, global

Here at the SDI we don’t just set the standards, we are also passionate about helping our community to develop practical and professional skills, every step of the way. We very much understand that time spent away from the service desk is hard-won and comes at a cost – and that there has to be