Transforming Business Relationships Through Agile Service Management
Posted on Monday 3 February 2020.
Harness The Power Series: Leadership
Posted on Wednesday 22 January 2020.
Harnessing The Power of Assessment – Leadership Harness the Power is a blog series written by ITSM experts and authors. The series will focus on five the 9 concepts of best practice within a top performing IT service operation and explain how the Service Desk Assessment in particular, as a powerful transformation enabler will
New Development Workshop for Service Desks: Certification & ITIL 4
Posted on Tuesday 7 January 2020.
By John Noctor, Associate and Lead Auditor Service Desk Institute At the SDI we have just released a brand new 1-day workshop “Working with ITIL4 and SDI’s Service Desk Certification” So what’s this all about and how can it benefit me? -I hear you say! Well read on….. With the release of ITIL 4
IT Service Week 2019
Posted on Wednesday 11 December 2019.
By Robyn Fearon, Head of Marketing, SDI They came, they flew apprentices over the office, they made slo-mo batman video’s in the University Library, they dressed up their dogs, they dressed up themselves, they took photos, baked cakes, raised money for charity…(the list goes on) – you all know who you are ! -Service Desk
Follow the sun with Essentra: A journey to success
Posted on Tuesday 10 December 2019.
About Essentra Essentra are a manufacturing organisation with a global footprint. The company, an SDI Corporate Member, operates internationally from headquarters in Milton Keynes, Buckinghamshire. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. The Essentra Challenge Just over three years ago, the decision was made to
What do rugby, Certification, daffodils and SDI have in common?
Posted on Friday 6 December 2019.
…Wales ! A growing number of organisations across Wales are developing, updating and improving their IT service offering through Service Desk Certification (SDC). There are currently a large number of organisations based in Wales enhancing their service delivery through the SDC programme. Suggesting this small but mighty part of the world truly recognises the benefits of
ITSW19 – Thoughtful Thursday: CX Strategy
Posted on Thursday 5 December 2019.
By Scarlett Bayes, Senior Research Analyst, SDI You’re the superhero, and your customers are the civilians you’re working to save from peril! But instead of saving them from an actual, life-threatening villain, you’re saving them from bad experiences. Customer Satisfaction (CSAT) has long been an important metric for service desks, and we are definitely seeing