Top BYOD risks, and how you can mitigate against them
Posted on Tuesday 9 October 2018.
Tech Mahindra & Major Car Manufacturer’s multi-national service desks achieve 4 Star Service Desk Certification
Posted on Thursday 27 September 2018.
Tech Mahindra and Major Car Manufacturer Group’s service desks are first to achieve 4 star Service Desk Certification with the support of SDI’s partner KPMG in India. The major car manufacturer Group’s service desks have a workforce of over 150 staff and operate from five countries: Sweden – Gothenburg which provides Swedish language support Belgium – Gent
Reconnect with Service: Part 1 of 2
Posted on Wednesday 5 September 2018.
By David Wright, Chief Value and Innovation Officer, Service Desk Institute Reconnect with Service: Part 1 of 2 At SDI, we’re very lucky to be able to support our community all over the world, face to face. During one such engagement recently, I found myself fiddling with an in-flight entertainment system to try and find
Reconnect with Service: Part 2 of 2
Posted on Wednesday 5 September 2018.
By David Wright, Chief Value and Innovation Officer, Service Desk Institute Reconnect with Service: Part 2 of 2 IT Service Management Evolution I’d like to think that over the next few years of IT service management evolution, we’ll start to move away from the place where we see the organisation as a bunch of
Re-Framing the Service Desk
Posted on Friday 10 August 2018.
by Rob Beswick, Head of Membership, SDI This blog is probably not aimed at you, and when I say you, I mean a service desk professional who is possibly a member of SDI. This blog is aimed at a specific few in other areas of the business; they may not usually venture here, but
David Wright on Service Automation
Posted on Tuesday 12 June 2018.
Take a look at this interview by Service Automation Framework with SDI’s Chief Value and Innovation Officer, David Wright. [see original post] Re-published as part of our Industry 4.0 Series exploring the changing world of work, service and technology and the relationship between them. As a species, we’ve been shaping our environment and crafting ways to help
The 9 Best Practices of a High Performing Service Desk
Posted on Thursday 7 June 2018.
SDI regularly audits some of the best service desks in the world against the Global Best Practice Service Desk Standard. Service desks are measured against 9 key concepts which include metrics, customer experience and leadership among others. This presentation, the first of its kind, looks at the highest performing service desks in each of these