We’re Delighted To Announce Our SDI Awards 2023 Winners!
Posted on Friday 3 November 2023.
Spark 23 Speaker Spotlight: Patrycja Sobera
Posted on Friday 20 October 2023.
SDI’s Annual Conference has rapidly become the annual “must-attend” event for IT and service desk professionals. While many in the industry are under constant pressure to innovate in a highly competitive environment, the SDI Conference provides a welcome mix of brain-nourishing insights and inspiration to absorb over two enjoyable days. The SDI Conference, held at
Gen Z in the Workforce: Are They the Unprepared or Disruptive Workers?
Posted on Tuesday 17 October 2023.
Move over Millennials because Gen Z is stepping into the spotlight. You have probably heard about this new generation that will dominate the workforce. According to the World Economic Forum, by 2025, Gen Z will constitute a significant 27% of the global workforce.
Digital Transformation: Highlights from DTX Europe 2023
Posted on Wednesday 11 October 2023.
DTX Europe 2023 was about the exciting journey of Digital Transformation. But here’s the thing – it was not just about technology; it was also about the need for changing how companies think and work. DTX Europe welcomed hundreds of experts who shared their wisdom to help make companies better and smarter through digital transformation.
Why Employees Leave: Insightful Analyses for the Forward-Thinking Employer
Posted on Wednesday 4 October 2023.
Over 50 million employees quit their jobs in 2022. According to HReview the employee turnover rate is expected to rise to 41% this year.
The Crucial Role of Mean Time to Value (MTTV) for Service Desks
Posted on Wednesday 20 September 2023.
In the fast-paced world of IT service management, the clock is always ticking. Customers expect immediate solutions, while service desk managers and analysts carefully track each second of their work. And every delayed minute affects the profits and customer satisfaction. Delivering value to customers is essential, and doing it promptly is just as crucial! This
Meet the Awards 2023 Finalists: Unisys
Posted on Tuesday 19 September 2023.
In the run up to the SDI Awards 2022 gala dinner and prize-giving on 22 March, we’ve been asking our finalists about their experiences, reasons for entering and hopes for the future. Here’s the story from Capgemini: Finalist – Service Desk of The Year 2023 (Small-Medium) What made you decide to enter the awards? Our