They’re Coming To Take Me Away!

By Claire Agutter, Director at Scopism   At this year’s SDI conference, I’m looking forward to sharing the story of VeriSM; the new service management approach for the digital age, and showing attendees how to use a range of standards and frameworks to overcome business challenges and get ‘digital ready’.   The background to VeriSM

 by Kerry Burgess, Service Desk Assistant Manager at UKN Group People power businesses. We do business with those we get along with. In this age of technology and digital connections, it’s those personal relationships that drive growth and achieve strategic objectives. However, when it comes to delivering client needs and keeping businesses operational, we would

by Scarlett Bayes, Industry Analyst, SDI   Following the latest iteration of ‘A View From The Frontline’ published in 2017, SDI and UCISA wanted to take a closer look at the Higher Education industry, and note how it compares to the wider service desk industry. Within the scope of Higher Education, this report takes an in-depth

And the finalists are…   Best Small Service Desk Arqiva Norfolk Community Health and Care NHS Trust Care Plus Group   Best Small Enterprise Managed Service Provider Air-IT Cardonet NetStar   Best Medium Service Desk  BullGuard MHR Sky Betting & Gaming   Best Medium/Large Enterprise Managed Service Provider Agilisys Boeing Defence UK Littlefish   Highly

By Stephen Mowll, Director, Product Management Lead at RSA   It’s no secret that effective identity strategies are based on business goals. But how can you improve the chances that your strategy will succeed?   Of course you want your identity and access management strategy to help your business be more agile and efficient. But for

By Ian Wallis, Director Mobile & Intelligent Bots PaaS Business Development at Oracle   Chatbots are rapidly becoming a key user engagement tool within an organisation’s digital strategy portfolio. The exponential growth of messaging platforms across desktop and mobile devices has enabled a new style of Conversational App that can be used to engage with your customers,