They’re Coming To Take Me Away!
Posted on Wednesday 7 February 2018.
Navigating The Digital Maze With VeriSM™
Posted on Wednesday 7 February 2018.
By Claire Agutter, Director at Scopism At this year’s SDI conference, I’m looking forward to sharing the story of VeriSM; the new service management approach for the digital age, and showing attendees how to use a range of standards and frameworks to overcome business challenges and get ‘digital ready’. The background to VeriSM
5 Tips To Run A User-Friendly IT Service Desk
Posted on Tuesday 30 January 2018.
by Kerry Burgess, Service Desk Assistant Manager at UKN Group People power businesses. We do business with those we get along with. In this age of technology and digital connections, it’s those personal relationships that drive growth and achieve strategic objectives. However, when it comes to delivering client needs and keeping businesses operational, we would
Findings From A View from the Frontline: University Edition
Posted on Wednesday 17 January 2018.
by Scarlett Bayes, Industry Analyst, SDI Following the latest iteration of ‘A View From The Frontline’ published in 2017, SDI and UCISA wanted to take a closer look at the Higher Education industry, and note how it compares to the wider service desk industry. Within the scope of Higher Education, this report takes an in-depth
IT Service & Support Awards 2018 Finalists Revealed…
Posted on Tuesday 16 January 2018.
And the finalists are… Best Small Service Desk Arqiva Norfolk Community Health and Care NHS Trust Care Plus Group Best Small Enterprise Managed Service Provider Air-IT Cardonet NetStar Best Medium Service Desk BullGuard MHR Sky Betting & Gaming Best Medium/Large Enterprise Managed Service Provider Agilisys Boeing Defence UK Littlefish Highly
The Secrets of Identity Success
Posted on Tuesday 16 January 2018.
By Stephen Mowll, Director, Product Management Lead at RSA It’s no secret that effective identity strategies are based on business goals. But how can you improve the chances that your strategy will succeed? Of course you want your identity and access management strategy to help your business be more agile and efficient. But for
10 Tips for Chatbot Success
Posted on Friday 12 January 2018.
By Ian Wallis, Director Mobile & Intelligent Bots PaaS Business Development at Oracle Chatbots are rapidly becoming a key user engagement tool within an organisation’s digital strategy portfolio. The exponential growth of messaging platforms across desktop and mobile devices has enabled a new style of Conversational App that can be used to engage with your customers,