Developing the Customer Experience
Posted on Wednesday 21 February 2018.
Will Customer Experience begin the demise of SLAs?
Posted on Friday 16 February 2018.
by Scarlett Bayes, Industry Analyst, SDI Will Customer Experience begin the demise of SLAs? SDI research shows that customer satisfaction and the customer experience is becoming increasingly relevant with the industry, which has led to the hypothesis that Experience Level Agreements (XLA) will become more commonplace in the near future. Similar to the Service Level
The NOC Is Always Ready To Fight The Last War
Posted on Thursday 15 February 2018.
By Dominic Wellington, Director of Marketing, EMEA at Moogsoft Inc It’s important to learn from experience, but focusing too much on the past can blind you to the future. AIOps offers the promise of real-time insights to help experts work more efficiently and solve problems faster. It is said that armies are always
JLL Win the Highly Commended Award For Transformation & Improvement
Posted on Wednesday 14 February 2018.
JLL have picked up the Highly Commended Award For Transformation & Improvement ahead of the IT Service and Support Awards 2018. JLL’s service desk team have taken the time to answer some questions on how they have evolved over the years and their exciting plans for the future! What made you decide to enter the
Top Tips and Awards Talk from Sky Betting and Gaming- Best Medium Service Desk Winners
Posted on Wednesday 14 February 2018.
The Service Desk Team at Sky Betting and Gaming won the award for Best Medium Service Desk 2018. They answered some questions for us ahead of the IT Service and Support Awards 2018 gala dinner! What made you decide to enter the awards? Over the last 3 years our Service Desk has gone through
Diana Leggott, Bournemouth University answers our questions about being an awards Finalist
Posted on Tuesday 13 February 2018.
Diana Leggott, IT Service Operations Manager at Bournemouth University, shares why she chose a career in IT support and what it meant to be in the final for the Service Desk Manager of the Year category at the IT Service & Support Awards 2018. What made you decide to enter the awards? I was
Meet Pepper the Humanoid Robot at SDI18
Posted on Monday 12 February 2018.
Take a look into the future of artificial intelligence and meet the robot that everyone is talking about… Pepper, the humanoid robot will be joining us at conference this year as one of our breakout speakers, as well as making a few surprise appearances along the way. Manufactured by SoftBank Robotics, Pepper was first introduced to