The Service Desk Institute (SDI) appoints Damian Bowen as Non-Executive Board Director
Posted on Saturday 10 March 2018.
Service Desk Benchmarking – 7 Steps to World-Class Performance!
Posted on Wednesday 7 March 2018.
by Jeff Rumburg, Managing Partner at MetricNet Benchmarking is a proven, mature methodology for measuring the efficiency and effectiveness of the Service Desk, and adopting industry best practices. Effective benchmarking enables a service desk to quantify its performance, objectively compare itself to industry averages and best practices, identify performance gaps, and define the steps necessary to
The Coming Enterprise Service Desk- How IT Can Lead the Way in Enterprise Services
Posted on Monday 5 March 2018.
How IT Can Lead the Way in Enterprise Services The Common Sense of Enterprise Services Guest Post By Jeff Rumburg, CEO and Angela Irizarry, Vice President and COO of MetricNet Jeff Rumburg & Bruce Duncan are hosting ‘How Deloitte UK Leveraged Metrics in Their Service Desk’ at #SDI18- The Conference For Service Desk Leaders next week. It’s not
Fantasy Conference Programme
Posted on Sunday 4 March 2018.
by Rob Beswick, SDI #SDI18 will be my 12th SDI conference, and with such a varied choice of speakers I am often stopped and asked by service desk professionals, ‘what’s the best session for me to attend?’. My first response is to ask what challenges they are facing on their service desk or if one of
Best Small Service Desk Finalist Arqiva Share Their Top Tips
Posted on Saturday 3 March 2018.
The IT Service and Support Awards 2018 took place on the 13th March at the Hilton Metropole in Birmingham. Ahead of the awards, Best Small Service Desk finalists Arqiva talk about the awards process and how they have improved their service desk in the past year. What made you decide to enter the awards? We had reached a
Awards Finalists Marsh & McLennan Share Their Exciting Plans For The Future
Posted on Saturday 3 March 2018.
Marsh & McLennan tell us their favourite part of the SDI awards process and their exciting plans for the future, ahead of the IT Service and Support Awards 2018! What made you decide to enter the awards? The Service Desk Institute is a globally recognised organisation, advocating the highest levels of performance and service
Awards Winner Feezaan Asghar Shares His Shadowing Plan Which Improved Service Desk Performance
Posted on Saturday 3 March 2018.
Feezaan Asghar, Service Desk Team Leader at Leeds Beckett University and winner of the Service Desk Analyst of the Year 2018 award explains the strong sense of teamwork at Leeds Beckett and how he implemented the successful shadowing plan to improve service desk analyst’s performance. Feezaan joined us on our 2019 Awards Launch Webinar, hear more