Best Practice for Managing Service Desk Teams [+ Case Study Examples]

The stage is set, the spotlight is warming up, and an extraordinary opportunity knocks at your door! We’re beyond thrilled to roll out the red carpet for the most awaited event of the year – the SDI Awards 2024~25. This isn’t just an awards ceremony; it’s a grand celebration of innovation, dedication, and unmatched excellence

In this blog post, we’ll explore how the adoption of new AI technologies is impacting the ITSM industry and dive into some statistics related to the common challenges organisations face.

If you’ve ever found yourself buried under a mountain of service requests, or if your team spends more time on mundane tasks than on the strategic ones, then you’re in the right place.

Lately, a recurring theme has been the ‘true prospects’ of AI in IT and how to implement it. While folks are excited about the possibilities, they’re also cautious about giving in to the hype.

The increasing adaptation of Artificial Intelligence (AI) is revolutionising how organisations interact with their customers. But there’s one question lingering on everyone’s minds. Can AI truly replace human agents in customer support?

As artificial intelligence (AI) continues to advance, it’s important to find the right balance between human and AI work to succeed in the modern workplace. The rise of user-friendly AI tools, like ChatGPT, is a significant technological shift.