Adapting to Change – 5 Ways to Improve Employee Experience
Posted on Wednesday 18 May 2022.
Why Do Micro-Experiences Matter to the IT and Support World in the Age of the Digital Business?
Posted on Wednesday 27 April 2022.
There’s a lot of talk about ‘customer experience’ these days, especially in the IT and support world. But do we know what truly makes for a good experience? Is it about the solution, speed, design, convenience or simply a human touch? What Are Micro-Experiences? You have probably had a few micro-experiences this week, from hearing
Joining a new team remotely; the home-office culture club
Posted on Friday 22 April 2022.
Remote working, virtual work, teleworking, home-office or whatever you call it, the Covid-19 global pandemic turned it up a notch- and now it’s here to stay! A recent study by ‘findstack’ found that 77% of remote workers feel more productive working from home, and 85% of managers believe that having teams with remote workers is
What You Need to Know: SITS22 Education Programme Revealed
Posted on Wednesday 20 April 2022.
You can now explore what’s on at SITS – The Service Desk & IT Support Show from 11-12 May 2022. Three seminar theatres will be covering everything from ITIL to CMDBs, with sessions from big names in the industry including our Chief Value & Innovation Officer (CVIO), David Wright. Gain insight and practical advice One
Experience Level Agreements – What They Are and What They Are Not!
Posted on Thursday 14 April 2022.
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Revealing the SDI Awards 2022 Winners!
Posted on Friday 25 March 2022.
On Tuesday 22 March 2022, IT service professionals from around the world joined us live and in person for the prestigious SDI Awards presentation ceremony and gala dinner. Our first in-person event since the start of the pandemic, there were high levels of excitement as we finally got to reunite with friends old and new!
Industry Recognition Award goes to CGI- 10 years of commitment to service excellence
Posted on Friday 25 March 2022.
From time-to-time SDI presents awards to recognise the achievements of people or organisations, who have demonstrated exceptional qualities and exceptional achievements. Over the last 10 years CGI‘s teams have consistently demonstrated the highest level of excellence achievable in SDI’s Service Desk Certification (SDC) programme. SDC is known to be a challenging programme to be part
